Offer summary
Qualifications:
5+ years of experience in problem-solving, 3+ years of call center forecasting experience, 3+ years of trend analysis expertise, 2+ years with forecasting tools like IEX, Minimum 3 years with analytical methodologies.
Key responsabilities:
- Deliver impactful business results with a large team
- Build and manage client and internal relationships
- Provide updates to executive leadership on workforce planning progress
- Analyze staffing levels and develop hiring plans
- Lead workforce strategies using historical data and trends