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Solutions Engineer - AdTech

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Mexico, Canada

Offer summary

Qualifications:

Excellent English Skills (spoken and written), Minimum 3 years of experience in a similar role, preferably in AdTech, Strong proficiency in SQL, JavaScript, HTML, and Node.js, Solid understanding of front-end technologies (JS, HTML, CSS), Client-facing experience with proven ability to explain technical concepts clearly.

Key responsabilities:

  • Serve as the primary technical point of contact for key clients and provide high-touch support
  • Troubleshoot and resolve complex technical issues in real time
  • Conduct face-to-face meetings with clients to understand their needs and present solutions
  • Collaborate with internal teams to enhance products based on client feedback
  • Create detailed technical documentation and analyze client data for optimization opportunities
Enroute logo
Enroute Information Technology & Services SME https://www.enroutesystems.com/
51 - 200 Employees
About Enroute
We are a group of top-notch gurus that bring together years of experience, cutting edge technology skills and cost-effective frameworks into a single place, we fuse them and deliver a sexy and perfectly fitted solution for all of our partners. https://www.youtube.com/watch?v=wRPe_9ERO4E WHAT WE DO We guide our clients for preparation and execution of critical projects and sourcing plans to: Minimize risks Drive Innovation Ensure the highest ROI Create value HOW WE DO IT Based on our extensive experience and industry standards, we have developed a set of frameworks that allow us to achieve and deliver outstanding results by following our processes. WHAT WE OFFER QA & Testing We leverage framework and extensive cross-industry experience to put in place the best product quality strategy for your product development and maintenance needs. Software Development We provide you with the analysis that will guide software development and implement a strategy to meet your needs. We strive to understand your business so we can create solutions that impact your organization and user experience. Application Maintenance and Support At Enroute, we’ll seamlessly maintain and support your business-critical applications to meet business demands – all while providing security. 3D-Printing We will take you from the idea to the prototype. Our methodology enables brilliant minds to iterate on their innovations quickly, ensuring that they deliver value quickly. We are experts at digital modeling and 3D printing. Data Management We help companies harness the tools and processes necessary to keep their data viable using our frameworks. From Big Data to Master Data Management (MDM). Inventory Management We provide end-to-end solutions for your inventory and supply chain needs, assuring that once we’ve created visibility, we can standardize the procurement process and optimize material management.
See more Enroute offers

Job description

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, and we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

As a Solutions Engineer, you will:

  • Serve as the primary technical point of contact for key clients, providing high-touch support and guidance
  • Troubleshoot and resolve complex technical issues in real-time scenarios
  • Conduct face-to-face meetings with clients to understand their needs and present technical solutions
  • Collaborate with internal teams to enhance product features based on client feedback
  • Develop and deliver technical training sessions for clients
  • Create detailed technical documentation and client-facing communications
  • Analyze client data to identify trends and optimization opportunities
  • Proactively monitor client accounts to prevent potential issues

Requirements

  • Excellent English Skills (spoken and written)
  • Minimum 3 years of experience in a similar role, preferably in AdTech
  • Strong proficiency in SQL, JavaScript, HTML, and Node.js
  • Solid understanding of front-end technologies (JS, HTML, CSS)
  • Experience with real-time problem-solving scenarios
  • Excellent communication skills, both verbal and written
  • Strong analytical and critical thinking abilities
  • Client-facing experience with proven ability to explain technical concepts clearly
  • Data analytics skills, including proficiency with SQL and Excel
  • Excellent interpersonal skills for face-to-face client interactions
  • Assertiveness and ability to lead technical discussions
  • Adaptability to rapidly changing technology landscapes
  • Team player with the ability to work independently when required
  • Exceptional interpersonal skills for building and maintaining client relationships
  • Assertiveness and confidence in presenting technical concepts to clients
  • Ability to explain complex technical issues in simple, understandable terms
  • Strong analytical thinking and attention to detail
  • Adaptability and quick learning ability to keep up with evolving AdTech trends
  • Excellent time management and prioritization skills

Benefits

  • Monetary compensation
  • Year-end Bonus
  • IMSS, AFORE, INFONAVIT
  • Major Medical Expenses Insurance
  • Minor Medical Expenses Insurance
  • Life Insurance
  • Funeral Expenses Insurance
  • Preferential rates for car insurance
  • TDU Membership
  • Holidays and Vacations
  • Sick days
  • Bereavement days
  • Civil Marriage days
  • Maternity & Paternity leave
  • English and Spanish classes
  • Performance Management Framework
  • Certifications
  • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Work-from-home Bonus
  • Laptop Policy

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
EnglishEnglishSpanish
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesLinguisticsFront-End EngineeringHTML5JavaScript (Programming Language)Data MiningTechnical TrainingNode.js (Javascript Library)SQL (Programming Language)Technical Documentation

Other Skills

  • Problem Solving
  • Social Skills
  • Adaptability
  • Time Management
  • Teamwork
  • Analytical Thinking
  • Verbal Communication Skills
Are you interested?

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