Program Manager (TPMO) at Sinch

Sinch powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!

Due to exciting growth within our team, we are seeking a highly motivated and experienced Program Manager!

Key Responsibilities

Reporting to the VP of Transformation Program Management, you will play a pivotal role in driving and overseeing the successful execution of complex and critical initiatives within our organization's transformation journey.

Sinch is a company built up of organic growth as well as multiple acquisitions, capabilities and teams across the globe. The organization has an ambitious transformation agenda, to be implemented over the coming years.  A main objective which you will be driving encompasses tracking, refining and reporting on the progress of improved data flows across Sinch, from platform data to financial data. This work involves multiple stakeholders across Sinch such as Technology, Product, Data, Finance and BI. Your role will be pivotal in setting structures in ways of working and reporting and driving both alignment on priorities and change management in sub streams. In this task, you will be working cross functional and cross cultural, ensuring transformation efforts and priorities across teams are united.   

• Program Leadership: Lead cross-functional teams in planning, executing, and monitoring transformational initiatives aligned with strategic objectives.
• Strategy Execution: Translate business strategies into actionable plans, collaborating with leadership to define program scope and success criteria.
• Stakeholder Management: Foster strong relationships with executive sponsors, department heads, and team members, ensuring clear communication and expectations.
• Resource Allocation: Coordinate personnel, budget, and technology to ensure successful program implementation, adjusting as needed.
• Risk Management: Identify and mitigate risks, implementing strategies to minimize disruptions and maintain program momentum.
• Performance Tracking: Develop metrics and reporting mechanisms, assess progress against objectives, and provide data-driven insights.
• Change Management: Collaborate on smooth transitions and adoption of new processes, systems, and behaviors while respecting and integrating the organisation's culture.
• Quality Assurance: Ensure program results meet standards and implement continuous improvement processes.
• Communication & Documentation: Maintain comprehensive program documentation and facilitate transparent communication across the organization

Requirements

• 8+ years of experience in Program Management, preferably working in an international corporation within a transformational context.
• Proven success in leading large-scale, cross-functional initiatives within complex organizational structures and diverse cultural environments.
• Outstanding communication and stakeholder management skills, effectively engaging with individuals at all levels of the organization.
• A strategic problem solver with the ability to translate business objectives into practical plans and drive their execution.
• Strong analytical and problem-solving capabilities coupled with a results-driven focus.
• Flexibility to collaborate across different time zones and a willingness to travel internationally, as required.
• Strong leadership characteristics, able to unite disparate stakeholders to work as an integrated, high performing team.

Desired Skills & Experience

• Experience with Agile methodologies
• Financial background and experience with integrations of financial systems
• Experience with Financial analysis and reporting

Benefits

Our Values

At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

Bring your authentic self to Sinch

Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Our Hiring Process 

At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.

If this role isn't what you're looking for, please consider other open roles on our career page: https://www.sinch.com/careers/

This role will be accepting applications until October 7th at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.