Team Manager - Integrated Therapeutic Service at Healios

POSITION: Permanent, Full Time (flexible working hours and patterns considered)

LOCATION: Home based (must be UK based due to some travel)

SALARY: £59,715.00 - £69,667.50 depending on experience 

Closing date 6th October 

OUR COMPANY

Founded in 2013, Healios is a leading specialist digital healthcare company working to empower patients and families affected by mental health, autism and ADHD conditions to support long-term outcomes and wellbeing. Our mission is to bring exceptional healthcare to anyone, anytime, anywhere.

Healios is pioneering the world’s first digitalisation of NHS Mental Health Trust outpatient services, covering multiple complex specialist assessment and psychological intervention services. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. 

You can find out more about us by clicking here!

OUR TEAM

Our Clinical team set out to empower every young person to build the capabilities for long-term mental health and wellbeing.  Providing them with the tools and information to successfully navigate life’s challenges. 

THE OPPORTUNITY

The ITS Team Manager position requires an individual who is able to take on the dual aspects of leading, motivating, and managing staff working within the Healios Integrated Therapeutic Service whilst also having the option of holding their own smaller caseload ensuring clinical excellence themselves with the delivery of consistent high-quality assessments and intervention.  The successful candidate will be responsible for ensuring that staff within the team have high quality management, clinical supervision, and training, to ensure consistent high quality assessments and intervention for the children and adults we engage with.

KEY RESPONSIBILITIES

• Leadership: Take the lead, inspire, cultivate professional growth and proficiently oversee the team. Partner with the People team to cultivate a collaborative and supportive team environment that promotes engagement, open communication, belonging and high performance.  Guide team members to align them to the Company’s collective direction and offer actionable feedback with the positive intent of helping others to achieve more. 
  
  
• Key Performance Indicators:  Consistently monitor the key performance indicators for team members including client facing time, held sessions, report writing, safeguarding, risk assessments etc are in line with expectations.  Using the systems and tools in place to give timely feedback and appropriate support and guidance to anyone who is not meeting the targets expected to ensure productivity and performance are maintained at an individual and team level.
  
  
• Team Coordination: Facilitate efficient coordination and seamless collaboration within the Multidisciplinary Team, fostering a holistic approach to individual care and optimising operational efficiency.  Communicate in an articulate, clear, concise and appropriate way ensuring the tone, method and audience of any communications is appropriate.
  
  
• Multidisciplinary Team Meeting Facilitator: Guide the team in considering clinical questions to ensure the optimal care and treatment for individuals under our care and offer clinical expertise and guidance to support clinicians to safely manage risk and safeguarding concerns
  
  
• Quality Assurance and Supervision: Implement measures set out by the Clinical Leads, including a supervision framework, to maintain and enhance the quality of service provided, consistently striving for excellence in clinical care.
  
  
• Innovative Ideas and Service Enhancement: Drive innovation in clinical operations, ensuring the implementation of data analytics-driven case allocation and resource utilisation, and optimised service delivery to enhance outcomes. Encourage and support the team in generating and implementing innovative solutions to enhance service quality.  Always start discussions from a place of possibility rather than impossibility with regards to service improvements and efficiencies. Proactively look for ways to be more productive; question if there’s a faster or more efficient way to achieve a desired outcome.
  
  
• Maintaining Relationships with Contractual Partners: Contribute and continuously refine the interface between clinicians and contract contacts through the clinical enquiries process, including direct lines of communication and meetings with clinical and commissioning personnel in external organisations where required.
  
  
• Clinical Governance: Ensure that all requests related to clinical governance and audits are handled with efficiency and timeliness, demonstrating your commitment to maintaining and enhancing quality.
  
  
• Reflective Practice: Facilitate reflective practice alongside the Product Team to ensure relevant issues are addressed and reflected upon. The reflective practice models should follow current and up to date models. 
  
  
• Team Manager Collaboration: Collaborate closely with other Team Managers to ensure the effective management and coordination of clinical cases within ITS. Support other Team Managers in optimising their teams' performance, client outcomes, and resource allocation.

 To be successful in this role, below is what we would need from you:

• Clinical qualification and registration in Occupational Therapy, Social Work, Nursing, Speech and Language Therapy or Psychology (Educational, Counselling, Clinical or Forensic)
• Registered with a relevant statutory body as required per department (NMC, HCPC, ACP, BABCP, UKCP, SWE, SCW, SSSC or NISCC or BACP)
• Line management or supervisory experience
• At least 2 years’ experience in mental health assessment or intervention services with relevant training in delivering to a specific model if relevant
• Experience of adapting assessment and intervention where needed with reference to risk, complexity, neurodiversity and other differences
• A real passion for supporting people to improve their lives 
• A desire to become part of a collaborative environment and share knowledge and learning for the benefit of all
• A curious mind-set that underpins your continuous drive to challenge the status quo for achieving better outcomes
• Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carer and other professional colleagues both within and outside the NHS
• Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere
• A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children

WHAT WE WILL PROVIDE FOR YOU

• 33 days holiday (including Bank Holidays and 3 festive closure days) with the option to buy more leave
• One personal development day per year
• A personal development allowance of up to £300 per 12 months to invest in your growth 
• Contributory pension scheme via salary sacrifice
• A fully personalised and flexible benefits package via our benefits platform
• Enhanced family leave policies
• Remote-first, home-based role
• Company laptop, monitor and keyboard
• Bespoke Healios Training, including a schedule of monthly CPD for clinicians
• A collaborative culture where curiosity, creativity, experimentation and innovation are fostered 
• A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges
• Autonomy to shape and design world leading clinical pathways that harness the power of combining technology with evidence-based interventions and a human touch
• Opportunities to grow and further develop your professional interests
• A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support.