At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
Drive a continuous improvement mindset & culture throughout the customer care organization. Hands on approach to manage activities that will deliver improvements to new and existing processes.
Main Tasks:
- Work with management to define the short-term and long-term objectives and potential gains for the organization.
- Support the CC leadership team and cross functional partners in coordinating the deployment of TEOA (TE Operating Advantage) activities to meet BU goals.
- Support CC leadership team and cross functional partners in establishing and driving a culture of continuous improvement throughout the function.
- Collaborate across functions to ensure consistent implementation of new, improved processes.
- Manage projects and project teams to drive continuous improvement initiatives and execution of goals.
- Maintain and update all process related documents for reference purposes.
- Establish measurable criteria to enable process performance tracking. Ensure process performance is tracked and desired results are achieved.
- Manage the continuous improvement pipeline and action plans.
- Initiate and drive activities to ensure continuous improvement pipeline is replenished.
- Drive the cataloging and qualifying of opportunities and ideas.
- Work with CC Leadership to identify and address areas of process improvement.
- Continually review business processes to improve the Global Customer Care team efficiency.
- Monitor and solve all process issues and ensure timely resolution.
- Provide consultation / mentoring to team members and peers in the use of process improvement and problem-solving tools and techniques.
- Develop training plans and co-ordinate the delivery of training on new process and process updates.
- Provide management with feedback on Key Performance Indicators in line with set priorities and timing targets.
What your background should look like:
Key Qualifications, Experiences and Knowledge:
- A bachelor degree and four years plus in CI experience
- Strong background in customer care processes and a solid knowledge base.
- SAP SD & SFDC Case Management experience is preferred.
- Proven TEOA Practitioner.
- Kaizen facilitator.
- Problem-solving skills & Continuous Improvement mindset.
- Capable of adapting to new systems. Forward thinker and a change agent.
- Good influencing skills. Able to influence others including those in more senior roles.
- Flexible to working in an international environment.
- Good communication skills (clear, concise oral and written presentations) and interpersonal skills.
- Proficient in Microsoft office tools including excel and mapping.
- Fluent in English.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
• Competitive base salary commensurate with experience: $58,840-$83,760 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
