Offer summary
Qualifications:
Experience with Salesforce platform applications, Understanding of Certinia's product portfolio, Proven customer support experience, Familiarity with case management best practices, Knowledge of swarming and development processes.Key responsabilities:
- Guide day-to-day support activities for customers
- Lead team in managing case work priorities
- Review team work quality and provide feedback
- Act as escalation point for urgent cases
- Mentor less experienced teammates