We are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.
We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest growing startups in travel. Backed by four leading VCs (TQ Ventures, Creandum, Northzone, and Lightrock), and now, following our recent €80 m Series C, we are ready to push beyond.
We are looking for a Business Data and Operations Specialist who will join our Control room team. You will play a vital role in conceptualizing new features, managing ongoing escalations, and ensuring seamless communication with our partners and management during issue resolution.
What you'll do:
High-level monitoring of the company
Help refine our monitoring by developing a deep understanding of the business
Respond to incidents and perform first and second level investigations
Perform data analysis to create and confirm hypothesis related to active incidents or other optimization potentials
Support and run various strategic and operational projects
Identify key improvement and optimization opportunities in our product and tech from an operational perspective
Communicate technical needs in an understandable way, whether it be for external partners or internal developers
Support our operations team by building and implementing new tools and defining new processes
Align with other internal teams to conceptualize new features, actively manage ongoing escalations and incidents, and keep up communication with our partners and management of issues during resolution
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