Offer summary
Qualifications:
5+ years in customer success or account management, 2+ years managing and coaching a team, Strong understanding of SaaS business models, Excellent communication and leadership skills, Proficiency with customer success tools and CRM.
Key responsabilities:
- Monitor CSM activities for predictable outcomes
- Review calls and provide feedback for performance
- Create playbooks to drive outcomes for the business
- Identify trends and develop strategies with stakeholders
- Partner with Director to scale Customer Success plans