Business Operations Manager at Optimal Workshop

About Optimal Workshop

Optimal Workshop is a leading provider of user experience (UX) research tools that empower organizations to create exceptional digital products. Our platform offers a suite of tools for conducting various UX research methods, including usability testing, card sorting, and tree testing. We are committed to helping our clients make data-driven decisions and deliver outstanding user experiences.

The Role

As our Business Operations Manager, you’ll thrive in a fast-paced, digital first environment to help us enable success across our teams and projects. You’ll be responsible for enabling our global teams to perform at their best, by driving operational efficiency, process improvement, and strategic initiatives across the business. With your strong project management skills and deep understanding of operational and service delivery, you’ll manage multiple projects simultaneously, ensuring they align with our goals and deliver impactful results.

What You’ll Do:

• Drive Operational Strategy, Process Optimisation and Cross-Functional Collaboration: Alongside our VP of Operations, develop and implement operational strategies that align with the company’s goals and objectives

• Lead Change and Project Management Initiatives: Support Leadership teams in effectively running and managing projects 

• Drive an AI-First Support Strategy: Implement our support strategy with a focus on AI to transform our customer experience and service offerings
  

• Organisational Reporting to the SLT and the Board: Establish regular reporting cadences and support the Leadership team in reporting and communicating frameworks with a data driven mindset

What You’ll Bring:

• A degree or qualification in business or a related field 
• 5+ years of experience in operations or delivery roles, particularly in SaaS or tech companies - where you’ve led change or projects
• Exceptional project management skills, with a track record of successfully driving initiatives
• Experience managing teams, conducting regular check ins, and helping people grow
• Experience managing transformational change and improving productivity or driving down costs
• Experience driving AI or automation strategy into a service or delivery role
• Strong data analysis skills, with the ability to spot patterns and make process improvement recommendations
• Exceptional project management skills, with a track record of successfully driving initiatives

What’s In It For You:

• Competitive salary (we offer a salary that reflects your experience and the value you’ll bring to our team)
• Annual wellbeing allowance
• Annual learning and development fund
• Home office support set-up
• 4 weeks annual leave plus an additional day off on your birthday!
• Opportunities for professional growth and development
• Flexible work options (choose to work on a hybrid basis from our Wellington office or fully remote)

Our Values

Our values are key to our business and underpin the way we work. The behaviors behind our values serve as our guiding principles, shaping our interactions and decision making and are deeply embedded in how we operate as a team.

If you’re passionate about driving operational excellence and want to be part of an innovative and collaborative team, we’d love to hear from you.