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Customer Service Advisor

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United Kingdom

Offer summary

Qualifications:

Work experience in customer services role, Strong written and oral communication skills, Strong interpersonal skills, Microsoft Office knowledge, Attention to detail.

Key responsabilities:

Ensure compliance with Data Protection Act
Resolve complaints timely according to company expectations
Communicate order status and non-delivery specifics
Process customer orders and update account details
Liaise with Sale Advisors and internal departments

World Fuel Services Utilities (Electric, gas & water) XLarge https://www.wfscorp.com/

5001 - 10000 Employees

See more World Fuel Services offers

Job description

Your missions

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

The Customer Service Advisor is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.

Reporting to the customer service team leader, the Customer Service Advisor is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to our customers in the UK.

KEY RESPONSIBILITIES:

Compliance with Data Protection Act & GDPR
Compliance with Company Policies & Procedures
Complaint resolution within a timely manner and in accordance with company expectation.
Confirming order status with customers
Advising customers of non-delivery specifics
Dealing with customer enquiries relating to orders and deliveries
Taking inbound calls from customers.
Liaising with Sale Advisors, Business Account Managers, Customers, internal departments and Suppliers
Processing orders from customers during busy periods
Updating customers account details

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

Work experience gained in a customer services role is essential in a fast-paced office or Contact Centre.
A desire to build a career in customer service.
Telephone based customer services experience is desirable.
Excellent customer service skills are essential
Strong written and oral communication skills are essential.
Strong interpersonal skills
A collaborative approach is essential
Strong attention to detail is essential as is ability to work methodically
Strong IT skills that include Microsoft Office (Word, Excel, Email & Web) awareness and experience is essential
Strong data entry skills and high levels of accuracy are essential

#LI-JK1

Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.