Client & Candidate Care - Americas at Sterling

We have great people here and are looking for more. Come join us - you will love it!

This is What We’re Looking For: 
 

• HSC / Diploma (10+3) certification minimum requirement
• Must be able to analyze a situation and respond quickly in a courteous and professional manner
• Excellent English communication and professional writing skills.
• Capable of handling a large number of calls and e-mails
• Good interpersonal and communication skills, both verbal.
• 1 Year minimum experience in an International BPO (Customer Service) mandatory

About The Role: 

This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. This person will partner with their respective account manager team to maintain the client relationships.

This Is What You’ll Do: 

• Interacting with clients of various portfolio’s via e-mail, phone and on-site visits- as well as maintain client relationships
• Assist clients in making informed hiring decisions, including conducting training on using our system (for both individuals and groups)
• Responding to questions about our services, results and provide additional specialized services upon request
• Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
• Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
• Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
• Conduct and deliver additional projects as assigned by manager
• Act as representative/liaison for Client Service to other depts.

**This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

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Equal Employment Opportunities at Sterling 
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.