Offer summary
Qualifications:
2-3 years of customer support experience, Minimum 2 years supporting Microsoft environments, A+ Certification required, ITIL, N+, and HDI Certifications desired, Working knowledge of MS, IOS, Android.Key responsabilities:
- Monitor and resolve trouble tickets
- Troubleshoot hardware and software issues
- Verify issue resolution with customers
- Document and track issues for timely resolution
- Contribute to ongoing process improvements