Offer summary
Qualifications:
4+ years of experience in business-related position, Strong knowledge of business process architecture principles for cloud platforms, Knowledge of the ServiceNow platform preferred, ITIL Foundations certification.
Key responsabilities:
- Conduct workshops and lead multiple implementations
- Define customer needs and develop strategies
- Produce functional specifications for delivery teams
- Facilitate testing and obtain agreement with client/users
- Conduct impact analysis on existing processes