Professional Services Consultant

About the role

We’re looking for a Senior Consultant to join our BBP Team. You will leverage your passion for the not-for-profit sector and combine it with your understanding of how a robust CRM underpins fundraising success.  You must have strong presentation skills, be comfortable leading conversations and being in the spotlight, as well as being confidently able to articulate value propositions, present and deliver comprehensive solutions, and demonstrate how the technology will addresses business requirements.

This role will manage a customer’s journey from the initial discovery and presentation of a Blackbaud CRM solution, through to the implementation of these product(s), as well as the delivery of other consulting engagements. You will become a trusted advisor who listens, understands where prospects and customers want to go, and help nurture them through their entire lifecycle.

What you’ll be doing

• Leading discovery and initial requirements gathering sessions with customers and prospects, translating key pain points into solution opportunities.

• Delivering solution demonstrations to customers and prospects.

• Support the Business Development team by providing input into functional and technical responses to prospects (e.g. RFPs) and customers and prescribe implementation or consulting offerings based on customer requirements

• Delivering a range of consulting engagements, such as training, business-as-usual support, system health checks, etc. to a wide range of audiences.

• Collaborating with other teams to provide insights on best practice approaches and thought leadership, pulling from your experience in the not-for-profit sector.

What you’ll Bring

• Experience using one or more Fundraising CRM systems (Blackbaud product experience strongly preferred e.g. Raiser’s Edge NXT, Blackbaud CRM or eTapestry).

• The confidence to lead conversations with a wide variety of people (both in person and virtually) with the ability to influence and inspire others through presentations, demonstrations, and written communication.

• A love for engaging with customers, solving problems and satisfying customer needs.

• Be self-motivated, reliable and can competently manage a workload containing multiple projects and customers at the same time.

• Ability work independently from home and travel when required

Desirable:

• Fundraising and/or not for profit industry experience.

• Prior experience delivering consulting services

Blackbaud is a ‘Remote First’ organisation and this role will be delivered remotely. Working hours will be based on the Australian Eastern time zones (AEST and AEDT), however, public holidays will apply to your home location.

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