Various remote ICT roles

Location: ACT, QLD, SA, VIC

Systems Analyst – ICT APS5

Systems Analyst Professionals design, create, evaluate and document ICT solutions in new and existing ICT systems. They may propose modifications to the existing systems and processes, or design new systems to meet user needs as expressed in requirements documentations or user stories. Systems Analysts are responsible for designing and analysing ICT systems and products. They gather requirements for process improvements and new features by engaging business users and development and testing teams. They are responsible for writing functional specifications from the business requirements.

 Systems Analysts:

• deliver flexible, quality service and products to improve customer experience

 • work under the general direction of senior staff to deliver results

• make ethical, evidence based decisions

build rapport and maintain stakeholder relationships

Senior Systems Analyst - ICT APS6

Systems Analyst Professionals design, create, evaluate and document ICT solutions in new and existing ICT systems. They may propose modifications to the existing systems and processes, or design new systems to meet user needs as expressed in requirements documentations or user stories. Senior Systems Analysts are responsible for translating business needs into ICT system requirements and specifications for enhancements. It includes designing, analysing and documenting software systems to meet business expectations. They are responsible for writing functional specifications from the business requirements.

Senior Systems Analysts:

• promote and deliver flexible, quality service and products to improve customer experience

• work under the limited direction of senior staff to deliver results

• undertake complex work

 • make ethical, evidence based decisions using sound judgement

• anticipate and respond to stakeholder needs and expectations

Solution Design Manager – ICT EL1

 • Duties may include some or all of the following:

 • lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow

 • lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing

• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention

• oversee the development and implementation of the ICT solution

 • highlight and identify gaps in existing functionality

• highlight and identify functional interdependencies

• undertake and contribute to business management, strategic planning and workforce planning

 • assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility

 • ensure project deliverables and milestones are met on time and within budget

 • manage team contribution to costing process

 • report on the achievement of business outcomes, key performance indicators and quality assurance to manage overall performance

 • monitor and manage work output and quality against established performance standards through interpretation of quality analysis and reporting

• encourage innovation, continuous improvement and manage and support change

• contribute to and influence ICT strategy resolving conflicts as needed

• build action plans and make operational decisions on policies, tactics and resources critical to the business

• prepare and review a range of written material including technical and corporate documentation

 • collaborate with a broad range of internal and external stakeholders to achieve project outcomes

• engage and partner with other agencies and service providers to build service delivery capability

• attend interagency meetings and forums to influence business outcomes and share information

 • exercise delegation in accordance with legislation and guidelines Primary Knowledge/Skills/Systems/Tools required for role include: • BPMN