Technical Engagement Engineer

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights through a single-source solution to recover revenue and reduce liability risk. Zeitview is the trusted, go-to data management platform for worldwide enterprise clients spanning industries such as renewable energy, insurance, telecommunications, construction, real estate, and critical infrastructure.

As a Technical Engagement Manager, you will play a critical role in partnering with our most strategic customers to drive seamless integrations of our cutting-edge technology. Acting as the primary technical liaison, you will lead a dynamic team, manage high-impact engineering projects, and ensure the ongoing success of customer deployments. Through direct collaboration with customers, you will introduce new platform capabilities, deliver technical solutions, and maximize the value they derive from our technology, ensuring their operations run smoothly and innovatively. A unique blend of Solutions Engineering, Technical Project Management, and Product Management, this role is pivotal in delivering high-quality solutions to our customers.

Responsibilities:

• Lead cross-functional teams (e.g., engineering, product, and operations) to ensure customers are receiving the best possible solutions and value from the platform.
• Act as the primary technical point of contact for customers, managing all technical communications, troubleshooting issues, and providing timely updates.
• Own the end-to-end technical relationship with customers, including technical discovery, solution design, implementation, and ongoing support.
• Conduct joint meetings with customers, providing updates, gathering requirements, and ensuring alignment on project goals and deliverables.
• Drive the execution of technical projects, ensuring on-time delivery and that all customer requirements are met.
• Prepare and deliver high-quality presentations and reports to customers, summarizing technical progress and outlining next steps.
• Proactively identify and resolve potential roadblocks or risks to successful customer integrations and deployments.
• Continuously seek opportunities to improve processes, drive innovation, and enhance customer engagement.
• Provide regular status updates and detailed reports to leadership, ensuring transparency on project progress, key milestones, risks, and any support needed for successful delivery.

Qualifications:

• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering).
• 5+ years of experience in Technical Project Management, Solutions Engineering, or a similar customer-facing technical role.
• Expert-level organizational skills, with the ability to manage multiple projects, prioritize tasks, and maintain clear communication across teams and stakeholders.
• Proven track record of managing and leading teams in complex, high-impact technical projects.
• Experience working directly with customers to deliver technical solutions, integrations, and drive successful outcomes.
• Strong understanding of cloud-based platforms, APIs, and enterprise software integration.
• Ability to manage multiple projects simultaneously with a focus on customer satisfaction and delivery timelines.
• Excellent communication and presentation skills with the ability to translate complex technical concepts into clear business outcomes for customers.
• Experience in delivering high-level presentations to both technical and non-technical stakeholders.
• Familiarity with agile methodologies and experience in task management tools (e.g., Jira and Google Suite).

Benefits:

• Work with the leading intelligent aerial imaging company with established, successful relationships across myriad industries
• Medical insurance covered up to 100% depending the plan chosen
• Dental & vision insurance
• Flexible time off
• Stock incentive program
• Work from home environment
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture, where your voice matters