Customer Service Representative

Connecting people and communities| Driving eCommerce | Moving New Zealand

Our people and customers are at the heart of everything we do!

We have exciting opportunity for a passionate Customer Service Representative to join our close-knit team in our Wellington office.

He angitūtanga: The opportunity

Reporting to our fantastic Customer Service Team Leader you will:

• Provide customer service excellence.

• Develop and maintain strong Internal & external customer relationships.

• Add value - get involved in process improvements.

• Pro-actively inform and update customers.

• Complete administrative duties when required.

He kōrero mōu: About you

We're seeking a someone who is passionate about people, with a positive attitude. Additionally, you will have:

• One year experience in a similar role

• Be passionate about helping people

• Good communication skills, both written and verbal

• Positive vibes

• Solutions orientated

• Good computer literacy and data entry skills

• Experience with Genesys Purecloud and / or Salesforce (preferred)

Ngā āhuatanga kei a mātou: What we offer:

• Fun and practical employee perks and discounts

• Upskilling, training, mentoring and more to support your career development journey.

• Competitive salary

An inclusive workplace works for everyone.

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

Ensuring we do our part to preserve Aotearoa’s environment.

As proud members of the Sustainability Council of New Zealand, we are committed to stay on track with our carbon reduction goals for 2030 and are actively managing our carbon footprint with Toitū Envirocare.

Me pēhea te tono: How to apply?

This is a phenomenal opportunity to join an awesome company and team so express your interest today.

Team Global Express is an Alcohol and Drug Free Workplace. Pre-employment checks will include an MOJ, Drug & Alcohol Testing, Medical Assessment and Reference Checking.

All applicants must hold legal entitlement to work in New Zealand.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.