UX Researcher (Contract) at Eventbrite

Eastridge is seeking a skilled UX Researcher Contractor for an exciting project with Eventbrite. In this role, you will leverage your expertise in both qualitative and quantitative research methods to uncover valuable insights about Eventbrite’s users and guide product decisions. As a contractor, you will engage in customer interviews, surveys, usability testing, and data analysis, collaborating closely with cross-functional teams to ensure that research informs design, product development, and strategic direction.

Key Responsibilities:

Participant Recruitment:

• Manage the end-to-end recruitment process for diverse participants in research studies, including outreach, scheduling, and follow-ups.
• Collaborate with research operations and external vendors to ensure timely and effective participant recruitment.

Research Planning (Qualitative & Quantitative):

• Develop comprehensive research plans that integrate qualitative (e.g., interviews, usability tests) and quantitative (e.g., surveys, A/B tests) methodologies.
• Select appropriate research methods tailored to project goals and timelines, ensuring a balanced approach between qualitative insights and quantitative validation.

Conducting Research:

• Lead user interviews, walkthroughs, and usability tests to gather qualitative insights into user experiences and pain points.
• Design and administer quantitative research to measure user behaviors and preferences, ensuring a thorough understanding of user needs.
• Collect, analyze, and interpret quantitative data to validate and enhance qualitative findings.

Synthesize Research Findings:

• Combine qualitative and quantitative data to generate actionable insights and recommendations for product enhancements.
• Present research findings clearly, articulating how both qualitative and quantitative data inform product decisions.

Reporting and Communication:

• Communicate insights through well-structured reports, data visualizations, and presentations, ensuring clarity and accessibility for stakeholders.
• Create design artifacts (user flows, personas, journey maps) in tools like Figma, integrating both qualitative insights and quantitative metrics.

Collaboration and Stakeholder Engagement:

• Work closely with designers, product managers, and engineers at Eventbrite to ensure research insights are effectively integrated into product design and strategy.
• Serve as a go-to resource for stakeholders, guiding them in interpreting research findings to align user needs with business objectives.

Required Skills:

• Mixed Methods Expertise: Proficient in both qualitative and quantitative research methods, capable of integrating these approaches into cohesive strategies.
• Data Synthesis: Strong ability to synthesize diverse data into clear, actionable insights that drive product decisions.
• Communication Skills: Excellent written and verbal communication skills for effectively conveying research findings.
• Recruitment and Management: Experience managing the research lifecycle, including participant recruitment and post-study analysis.
• Tool Proficiency: Familiarity with research and design tools such as UserTesting, Qualtrics, Dscout, Figma, and Condens.
• Collaboration: Proven experience working with cross-functional teams to integrate research into the product development process.
• Analytical Skills: Proficient in statistical methods and data analysis tools for interpreting quantitative data.

Preferred Experience:

• Experience conducting mixed-methods UX research for digital products, particularly in consumer-facing platforms and marketplaces.
• Strong background in presenting research findings to diverse audiences, including designers, product managers, and executives.