This role is responsible for managing the day-to-day operations of Hillel International’s help desk, ensuring the delivery of high-quality support services to end users. This role involves improving customer service by following industry best practices and improving the help desk's operational and technical configuration. In addition, this role delivers Tier 1 support for common technical issues and supports training, adoption, and quality assurance for new technology solutions. The position is completely remote with occasional travel to the Washington, DC headquarters and other locations as required for conferences or collaboration. Working hours must be primarily in the Eastern Time Zone and candidates must be authorized to work in the United States.
Help Desk Management
User Assistance, Training, Adoption, and Satisfaction
Technical Development Support
Current Hillel Professionals who are well-networked and connected are encouraged to apply!
#LI-REMOTE
In 1923, Rabbi Benjamin Frankel started Hillel with humble means, a noble mission and a breathtaking vision: to convey Jewish civilization to a new generation. Today, Hillel International continues to enrich the lives of Jewish students and is the largest Jewish campus organization in the world at nearly 1,000 colleges and universities across North America and around the world. As Hillel evolves as an organization, the mission remains steadfast: to create lasting connections with every Jewish student that foster an enduring commitment to Jewish life, learning, and Israel and train them to become the next Jewish leaders.
Hillel is an equal opportunity employer. We are committed to creating an accepting and inclusive environment for all.
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