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Customer Care Specialist Remote (Dutch) (e-commerce) at Recruitment Apple Lovers

Remote: 
Full Remote
Contract: 
Full time
Salary: 
29 - 115K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Serbia

Offer summary

Qualifications:

C1 level Dutch and B2 English communication, Experience in Customer and technical support, Legally able to work in Serbia, Strong knowledge of PC-based applications, Ability to pass a background check.

Key responsabilities:

  • Provide technical assistance via voice, chat, email
  • Ensure exceptional customer experience
  • Document interactions in CRM system
  • Participate in departmental initiatives and solutions
  • Support colleagues within the team
Recruitment Apple Lovers logo
Recruitment Apple Lovers https://www.recruitmentapplelovers.com
2 - 10 Employees
About Recruitment Apple Lovers
Apple Lovers is based on the multilingual market, with positions in over 30 different countries. We specialise in BPO companies. Such as Customer Care, IT, Marketing, Tourism, Sports and more! We help companies to target the type of profiles they need and support them throughout the recruitment process and beyond. We also support candidates in their personal development, working with and following up on all stages of recruitment, from CV rewriting, to interview preparation, job targeting, coaching.
See more Recruitment Apple Lovers offers

Job description

Recruitment Apple Lovers is working with a BPO with great employee satisfaction ratings to find experienced Dutch-speaking Customer Care Specialists to work remotely in Serbia. The successful candidates would support customers of an e-commerce brand.

Position: Customer Care Specialist with Dutch

Location: Remote/work from home in Serbia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Conduct technical-based customer assistance through voice, chat, and email in a timely manner
  • Provide an exceptional customer experience
  • Document each interaction in a dedicated CRM system
  • Act as a key participant within the internal team and wider by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department

    REQUIREMENTS:

    • Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2)
    • Residing in Serbia and being able to take on a job legally without the company's support
    • Experience in Customer Support, and technical support, especially with a help desk or other IT functions
    • Ability to go through a background check
    • Strong abilities to work independently and as a remote team player
    • Problem-solving and critical thinking skills
    • Adaptable and flexible, demonstrating abilities to work with process and information changes
    • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

      OFFER:

      • Excellent remuneration package based on experience, skills and performance
      • Indefinite contract
      • Private health and life insurance
      • 60 EUR monthly Work From Home allowance
      • 15 EUR night shift
      • Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM
      • EUR 26 overtime add on
      • Fully remote work from Serbia
      • A dynamic and creative team with a positive and friendly atmosphere
      • Good work environment - the employer can show off great reviews from their employees
      • Guidance and tools to reach your full potential

      Required profile

      Experience

      Level of experience: Mid-level (2-5 years)
      Spoken language(s):
      Check out the description to know which languages are mandatory.

      Hard Skills

      Remote OperationTechnical SupportMicrosoft Dynamics CRMCustomer Support

      Other Skills

      • Microsoft Office
      • Critical Thinking
      • Problem Solving
      • Teamwork
      • Adaptability
      • Verbal Communication Skills
      Are you interested?

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