EHIP Insurance Coordinator

Description

Job Summary:

The Insurance Coordinator supports the Washington State Department of Health HIV Insurance Benefits Management Program, administered by Lifelong as the Evergreen Health Insurance Program (EHIP). This role involves administrative, accounting, and reporting tasks to keep people living with HIV/AIDS insured. The position is full-time, non-exempt, and unionized.

Essential Duties:

Accounting (AP/AR)

• Handle interactions with insurance carriers, employers, COBRA Administrators, and other vendors.
• Process voids, refunds, and premium adjustments accurately and timely.
• Maintain logs and reports related to client payments and refunds.
• Enter information into client databases and accounting systems.
• Conduct detailed research and analysis to resolve payment issues.

Application Coordination

• Support incoming insurance applications and mail logistics.
• Create and maintain electronic client files.
• Process new, discontinued, and reinstated applications promptly.

Program Coordination

• Track and maintain data and reports for the insurance program.
• Handle data requests from EHIP’s Program Manager or DOH.
• Ensure accurate case notes in the client database.
• Manage office supplies and mail logistics.

Communication

• Maintain effective communication with coworkers, partners, stakeholders, clients, funders, and management.
• Keep vendors informed to maintain accurate client accounts.
• Record and document team meeting notes weekly.

Client Service/Quality Assurance

• Deliver high-quality, culturally appropriate service.
• Respond to complaints, inquiries, and questions from vendors.
• Maintain secure and confidential client information.

Qualifications

Core Competencies:

• Knowledge of basic accounting principles.
• Strong organizational and multitasking skills.
• Detail-oriented with high accuracy in data handling.
• Understanding of professional boundaries.
• Proficiency in Microsoft Office Suite (Excel, Access, Word).
• Experience with accounting software.
• Clear and professional communication skills.
• Ability to work independently and in a team.
• Skills in group facilitation, conflict resolution, and organizational development.
• Ability to adapt to changes quickly.
• Strong relationship-building skills with internal and external customers.
• Ability to work effectively under stress.

Education and Experience:

• Bachelor’s degree in business administration, finance, healthcare administration, or equivalent experience.
• Three or more years of relevant experience. 

Work Environment:

• Full-time (40 hours/week) hybrid (remote/in-office) position.
• All staff are currently required to provide proof of full COVID-19 vaccination prior to hiring. The use of personal protective equipment to prevent exposure to COVID-19 may be required in the future should exposure warrant it.

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About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.