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Manager, Integration Solutions at Firework

extra parental leave

Remote:

Full Remote

Contract:

Full time

Salary:

4 - 4K yearly

Experience:

Senior (5-10 years)

Work from:

India

Offer summary

Qualifications:

Bachelor's degree in Computer Science or related field, 5+ years of integration solutions experience, Excellent communication and presentation skills, Advanced technical discovery and troubleshooting skills, Experience with JavaScript, HTML5, and CSS3.

Key responsabilities:

Collaborate across teams for integration solutions
Drive onboarding and integration process
Communicate integration process to partners
Gather feedback for product improvement
Resolve technical issues during customer journey

Firework Scaleup https://firework.com/

201 - 500 Employees

See more Firework offers

Job description

About Firework

Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.

Summary

Our business is growing! We’re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with mid-market and enterprise customers in India and surrounding markets. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.

What you'll be doing

Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers

Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise

Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success

Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates

Triage and resolve bugs and other technical issues throughout the customer journey

Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

We'll be excited if you have

Bachelor's degree, preferably in Computer Science or other technical field

5+ years of integration solutions experience or technical account manager especially in a customer-facing role for SaaS high-growth companies

Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers

Advanced technical discovery, documentation, and troubleshooting skills

Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule

Start-up, team-oriented mentality

Technical qualifications

Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is a plus

Mobile experience (Android, IOS) and cross platform (Flutter, React)

Knowledge of Wordpress; Shopify is a plus

The role is remote and we are looking for candidates based in India, preferrably Chennai.

Don’t hold back

We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

By submitting your application, you acknowledge that you have read and understood Firework's Applicant Privacy Policy located at: https://firework.com/legal/applicantpolicy/.