CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Strategic Loan Support Specialist is responsible for providing guidance to all corporate employees. This ranges from answering “how-to” questions, providing advanced guidance on the use of loan origination systems and solving technical issues related to mortgage systems. The Strategic Loan Support Specialist creates procedures for leveraging support resources and develops self-help documentation and resources. This position is the central point of contact for all corporate departments in need of assistance with lending activities and collaborates with subject matter experts in Underwriting, Closing, Secondary, Compliance, IT, and other departments to provide that assistance.
Job Responsibilities:
- Provide daily loan support for all corporate employees via a ticketing system, inbound phone calls, email and in person for all company systems and software.
- Provide guidance and troubleshooting assistance to corporate employees on the usage of loan origination systems and services.
- Assist corporate departments in finding answers regarding loan eligibility and lending guidelines.
- Responsible for loan level administrative tasks within the loan origination system.
- Track tasks, activities and time spent within the ticketing system.
- Provide customer service in person, on the phone and via ticketing system.
- Collaborate among team members.
Qualifications and Skills:
- Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
- Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.
- Experience in a mortgage operations role.
- Experience using Encompass360 Banker’s Edition.
- Experience utilizing a ticketing system to handle Loan Support questions, preferred.
- Knowledge of verification, credit, appraisal, title, pricing, and automated underwriting services (AUS) as they relate to mortgage origination and operations.
- Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements.
- Experience utilizing Simple Nexus/nCino point of sales (POS) software, preferred.
- Knowledge on the use of verification, credit, appraisal, title, pricing, and automated underwriting services as they relate to mortgage loan origination.
- Excellent customer service skills.
- Proficient in Microsoft Word, Excel, Outlook.
Pay Range:
- $20.00-$22.00
- The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
