At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Quotit Sales Technology Consultant I is responsible for serving as the primary point of contact for a portfolio of our Enterprise customers. Manages small system enhancement requests for clients, acting as liaison to all internal departments as well as client contacts. Works collaboratively with all internal resources to address the needs of the portfolio’s key contacts.• Facilitates communications between clients and internal stakeholders
• Serves as first point of contact for service disruption, and works with IT to provide root cause analysis
• Ensures compliance with all regulatory branches (HIPAA, WBE CMS, state and local)
• Ensures that all Performance Standards and Guarantees are achieved as documented
• Conducts quarterly meetings with clients to understand their business model and product roadmap
• Conveys client requirements for small enhancement projects to internal resources
• Analyzes performance measurement reports, identifies and resolves issues
• Provides performance reports and customer satisfaction surveys
• Tracks client interactions and incidents
• Advises clients of any service disruptions; sharing information related to root cause and recovery time
• 4 year Bachelors Degree (Preferred)
• 2 or more years of experience (Preferred)
• This job does not have supervisory duties.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Compensation
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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