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Service scheduling analyst (Advanced English)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Brazil

Offer summary

Qualifications:

Bachelor's degree required, Three years of customer service experience, Excellent written and verbal communication skills in Portuguese and English, Strong planning, coordination, and organizational abilities, Detail-oriented and capable multi-tasker.

Key responsabilities:

Provide administrative support to support personnel
Coordinate schedules in a dynamic environment
Respond to customer inquiries and communicate plans effectively
Maintain accurate records of resource availability and service calls
Work closely with District Managers on service strategy

Agilent Technologies Biotech: Biology + Technology XLarge https://www.agilent.com/

10001 Employees

See more Agilent Technologies offers

Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Provides administrative support in support organization to support personnel, including call management, documentation creation and office automation assistance May routinely provide support to remote team members. Responds to customer inquiries, acts as liaison with product divisions and other internal entities. Works on administrative assignments with clearly defined objectives. Performs routine clerical services/ support administrative duties using prescribed procedures. Solves problems which are limited in scope and complexity.

Qualifications

Can you coordinate schedules in a dynamic environment and communicate the plan effectively?

Work as a Service Scheduling Coordinator with a talented team that exhibits Agilent service organization's core values of: Speaking up; Focus; Accountability; Uncompromising Integrity; Innovation; Trust, Respect & Teamwork

A Successful Person In This Position Will be accountable for scheduling the right resource to meet customer need, thrive in a dynamic and fast paced work environment, communicate and keep customers updated regarding the status of on-site visits, treat customer issues with prompt attention and an exceptional level of professionalism, behave in a manner that results in a positive customer experience, keep accurate and timely records of resource availability and commitments, document handling of each service call accurately and in a timely manner in the service database, demonstrate sound business judgment when prioritizing and managing competing priorities, interact with District Managers to understand the service strategy for the district.

Qualifications:

Bachelor degree

Three years of experience in customer service is required to entry this level -
Possess excellent written and verbal communication skills (Portuguese and English)
Demonstrate strong planning, coordination, and organizational skills
Be detail oriented, multi-tasker who can work with interruptions

Location Barueri (Remote, presential sometimes)

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.