Care Coordinator Lead

Description

As a Care Coordinator Lead, you will have an opportunity to address the most pressing health and wellness needs in Native American communities by providing supervision of the care coordinator staff. Through telehealth counseling services and crisis support, you will serve Bureau of Indian Education (BIE) school staff, students, and families. As part of our ambitious and passionate team supporting the BIE Behavioral Health and Wellness Program (BHWP), you will have a lasting impact on the mental health and wellness of Native American students.

The BIE BHWP provides culturally relevant, evidence-based, and trauma-informed behavioral health and wellness services for school staff, students, and families at all Bureau-funded institutions, including Bureau-operated schools, Tribally Controlled Schools, post-secondary institutions, and Tribal colleges and universities.

Who We Are: Tribal Tech is a Native American, Woman-Owned Small Business providing professional services to federal, state, local, tribal, and private sector clients. Our mission is to empower communities and individuals with the knowledge and resources to achieve better health, security, and well-being. Tribal Tech was founded in 2010 to serve Native American communities, though over the past couple of years, we have expanded our reach into the National Security and Defense sectors. Tribal Tech is named on the Inc. 5000 Fastest Growing Companies Hall of Fame.

Major Duties and Responsibilities:

• Supervise care coordinator staff, conduct staff onboarding, evaluations and monitor day-to-day operations within the care coordinator department.
• Track counseling care assignments.
• Supervise all care coordination activities and documentation.
• Monitor call log and documentation for counseling requests, non-counseling requests, discrepancies, missed calls and assign follow-up.
• Serve as Lead Administrator for EHR including: compliance, access, technical requirements, and coordination with internal and external stakeholders.
  • Oversee all EHR access and assign roles/passwords.
  • Attend all EHR scheduled meetings.
  • Assign staff and coordinate Electronic Health Record (EHR) mock tests with schools.
  • Manage and assign staff training on use of EHR.
• Manage Behavioral Health records requests.
• Provide all necessary de-identified data for reporting purposes for inclusion in weekly updates, monthly performance reports, annual program reports, and any additional requested reports.
• Manage Telzio schedule, call flows and Telzio staff training.
• Develop and maintains a positive working relationship with Bureau of Education (BIE) schools’ administrators, point of contact, staff, and students.
• Adhere to patient confidentiality and comply with program policy, state licensure guidelines, and federal regulations under the privacy rules of the Health Insurance Portability and Accountability Act (HIPAA). Must adhere to mandated reporting laws.
• Attend all required staffing, meetings, and trainings.
• Other duties as assigned.

Skills and Knowledge:

• Displays strong verbal and written communication.
• Skilled in prioritizing complex problems quickly and responding appropriately.
• Willingness to care out directives from other team members; ability to teach and mentor others.
• Demonstrated leadership and team building abilities.
• Able to maintain high level of confidentiality, use of discretion and independent decision-making regarding client safety and care.
• Dependable and can effectively prioritize tasks.
• Exhibits excellent organizational, problem-solving and time management skills.
• Ability to provide on-call and after-hours service as needed.
• Ability to travel on short notice to provide on-site crisis support.
• Will be subject to a suitability or fitness determination, as determined by a completed background investigation. Must be able to obtain and maintain a background clearance.

Education and Experience:

• Bachelor’s degree in social science or closely related field, or a combination of education and experience; Master’s degree highly preferred.
• 1-2 years of relevant work experience, which includes providing mental health and crisis service, coordination, and support.
• Knowledge of and experience working with the Native American/Alaska Native community highly preferred. 

DISCLAIMER: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing needs and conditions.

Equal Opportunity Employer/Veterans/Disabled

Qualifications