Offer summary
Qualifications:
Exceptional verbal and written communication skills, Strong analytical and problem-solving abilities, Good level of English and Russian languages, Previous experience in customer support is a plus, Fintech experience is an advantage.
Key responsabilities:
- Provide customer support on a shift schedule
- Monitor transactions and providers' activity
- Alert new merchants and solutions launch
- Allocate and calculate potential losses when providers are down
- Request user documents and perform refunds