Claims Auto Desk Appraiser

Essential Job Functions 

• Evaluates and assesses damage through the submission of photos provided by vehicle owners, body shop and external appraisers
• Travels a designated territory inspecting, photographing, and writing estimates when needed
• Evaluates options, ratings and conditions of vehicles to determine if a vehicle is repairable or a total loss
• Documents estimates and claim files with the necessary detail explaining the appraisal such as parts choices, damage relation to facts of loss, unrelated prior damage, etc. 
• Works with repair facilities on supplements to complete the repairs timely

• Tracks and makes decisions regarding rental car duration while vehicle is being repaired
•  Other duties as assigned 

Desired Qualifications  

• High School Diploma or Equivalent required. 5-7 years of leadership experience within the insurance industry preferred
• 3 years of writing computerized automobile repair estimates 
• Prior experience working remotely a plus  
• Analytical and human relations skills are critical. 
• Strong verbal and written communication skills.  
• Excellent customer service skills are a must.  
• Interpersonal skills that include effective negotiation of fair and equitable settlements that meet all recognized industry and company standards. 

• Requires a candidate with a strong working knowledge of collision and comprehensive related auto repairs and estimating.  
• Extensive experience creating auto damage appraisals with an emphasis on auto body parts repair, replacement and refinishing is required. 
• Additional experience related to the repair or replacement of mechanical, frame, suspension and other related automotive components is necessary. 

• ASE (Automotive Service Excellence) and/or ICAR (Interindustry Conference on Automotive Industry Repair) certifications a plus. 
• The ideal candidate will have excellent time management and organizational skills and work successfully from a home office. 
• Must be able to provide transparent, detailed work product that is easily comprehended by both internal and external customers.  

• Commitment to Acceptance’s company values 
• Able to lift 0-10 pounds without assistance 

#LI-REMOT

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.