Associate Director, Omnichannel Program Integration Lead

Job Description

Job Description
The Omnichannel Program Integration Lead has a key responsibility for utilizing program management skills and knowledge to lead priority Omnichannel programs, working with omnichannel capabilities team to ensure successful program level management, tracking and risk mitigation to ensure delivery of the Omnichannel Roadmap.

Primary Job Tasks

·       Leads key omnichannel projects across the US, including the definition and execution of project scope, goals, and deliverables

·       Responsible for the E2E program management of the current omnichannel projects and managing the development of new programs and initiatives

·       Provides strategic guidance on optimal omnichannel engagement activities to drive growth based on specific brand needs

·       Drives launch plans for new capabilities and manages continuous improvements in the current US omnichannel program

·       Accelerates new omnichannel marketing capabilities through the leadership of a cross-functional effort to develop digital channel guidelines, templates, and other cross-brand standards

·       Partner with internal and external partners accountable for timely deliverables and integrations supporting our omnichannel roadmap

·       Remains engaged with internal and external stakeholders to assess the business need, identify opportunities, and implement and measure solutions

Program & Change Management

·       Roadmap Implementation Management: Partner with strategy & roadmap lead, and business units to manage implementation and execution of US Market roadmap, including managing overall status, risks, dependencies; provide regular updates to Business Units for alignment and feedback

·       Responsible for program management of priority omnichannel orchestration projects ongoing across the team, and managing program status dashboard for leadership

·       Advances and shares project-specific measurement plans, selecting KPIs and setting goals, targets and measurement milestones aligned to business and capability objectives

·       Deliver omnichannel projects leveraging Agile ways of working and utilize standard project/program management tools

·       Improve engagement and adoption of omnichannel programs through scaling, change management, and training activities

·       Evolves, promotes, and grows the company's omnichannel footprint and drives desired behavior change through the delivery of projects

·       Engage with impacted stakeholders and governance bodies to provide status updates of in-flight omnichannel programs; Communicates updates on major milestones and keeps all stakeholders informed of progress and issues

·       Assess, and evaluate program objectives, analytics, and lessons learned to enable program enhancements and tradeoff decisions

Deliver / Execute Omnichannel Projects

·       Participates in key omnichannel projects across the US, including the definition and execution of project scope, goals, and deliverables

·       Responsible for the E2E program management of the current omnichannel projects and managing the development of new programs and initiatives

·       Provides strategic guidance on optimal omnichannel engagement activities to drive growth based on specific brand needs

·       Drives launch plans for new capabilities and manages continuous improvements in the current US omnichannel program

·       Accelerates new omnichannel marketing capabilities through the leadership of a cross-functional effort to develop digital channel guidelines, templates, and other cross-brand standards

·       Collaborate with internal and external partners accountable for timely deliverables and integrations supporting our omnichannel roadmap

·       Remains engaged with internal and external stakeholders to assess the business need, identify opportunities, and implement and measure solutions

Other

·       Budget planning and management, as appropriate

·       This is not an extensive, comprehensive listing of job functions. May perform other duties as assigned, including management of vendor services and/or contracted support.

Position Location:

·       Upper Gwynedd, PA with hybrid work model (combination of in-office/work from home). Relocation assistance provided.

Education:

·       Bachelor's degree

·       Desired: Master's degree

Knowledge and Skills

·       7+ years of working knowledge in one or a combination of the following: Marketing/Digital Marketing, Marketing Operations, Media Strategy & Operations, Business Planning.

·       A minimum of 5-7 years' experience in the healthcare industry.

·       Demonstrated ability to clearly communicate and adjust communications to the audience, including communicating technical concepts and solutions to non-technical and executive audiences.

·       Demonstrated program management and change management skills in leading large initiatives, including the ability to introduce new and creative ideas and adapt to evolving technologies.

·       Demonstrated success in vendor management.

·       Demonstrated success in advancing capabilities across organizational functions.

·       Possess a strong analytical background with the ability to evaluate technical models, assess the value, drive business process improvement, and measure results (metrics and KPIs) to drive strategic decision-making.

·       Strong collaboration skills, including the ability to help teams understand the big picture, their role, and expectations to work together to achieve objectives.

·       Experience in leading diverse teams in a solid line and/or matrix environment.

·       Financial and budget management skills.

Preferred Knowledge and Skills

·       Agile / Scrum experience

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).  Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.  This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.