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Onboarding Agent- Colombia

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Colombia

Offer summary

Qualifications:

3+ years customer success experience, Experience in implementing support software, Technical troubleshooting expertise, Proficient in spoken and written English, Knowledge of hotel reservations is a plus.

Key responsabilities:

  • Set up hotel's profile according to guidelines
  • Act as primary contact during onboarding.
  • Provide insights for customer growth
  • Implement customer support tools
  • Promote a customer-first environment
HyperGuest logo
HyperGuest https://www.hyperguest.com/
51 - 200 Employees
About HyperGuest
HyperGuest is a hotel distribution marketplace that simplifies direct bookings between accommodation providers and travel companies. Our innovative solution removes connectivity barriers, complicated contracting, and costly middlemen—replacing them with state-of-the-art instant connectivity, dynamic distribution, and direct bookings with real-time data. HyperGuest gives hotels an unprecedented level of control over their distribution while providing travel providers with the highest level of efficiency and profitability.
See more HyperGuest offers

Job description

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in Colombia!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company


Responsibilities


  • Set up hotel's profile based on Department's guidelines
  • Serve as a primary contact for customers during the Onboarding process
  • Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Implement customer support software tools
  • Promote a "customer first" environment at all times
  • Communicate with customers worldwide through video calls, online chat, and emails
  • Understand customer outcomes and analyze customer needs
  • Achieve high Customer Satisfaction and retention

Requirements


  • 3+ years customer success experience
  • Experience in implementation of customer support software tools – A must
  • Experience is solving technical troubleshooting
  • Proven track record of working in a customer-facing role
  • Excellent English both spoken and written – A must
  • Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
  • Knowledge and experience with hotels reservation and Channel Manager systems – A plus
  • Strong analytical skills, with the ability to translate data into insights
  • Passionate to provide great service to customers worldwide

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Hardware TroubleshootingCustomer Success ManagementRevenue ManagementCustomer Relationship Management (CRM) SoftwareChannel Management

Other Skills

  • Verbal Communication Skills
  • Analytical Skills
  • Customer Service
  • Problem Solving
Are you interested?

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