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It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
INTRODUCTION:
The ideal Collections Lead has Software as a Service (SaaS) and/or payments industry experience in an international company using multiple (9+) billing platforms. The Collections Lead will be responsible for monitoring the accounts receivable aging, ensuring timely and complete collections team located in multiple countries.
WHAT YOU’LL DO:
Support collection team using multiple software programs (including Workday, Recurly, Salesforce Billing, Chargebee, and proprietary systems) to ensure customer balances are being collected promptly and risks are escalated
Coordinate with Client Management (CSM/AE/Sales) and partnership with accounting team as required
Monitor and report Collection metrics to leadership and/or other stakeholders
Work with Billing team to answer customer inquiries related to invoices
Support project to migrate billing activities to reduce the number of billing platforms, including providing feedback to the development and Revenue Operations teams and updating procedures accordingly
Develop & support team with growth, cross train and back-up
Approval of Customer Refund & dealing with escalated customer issues.
Weekly monitor of Accounts Receivable aging to identify collection issues and to action it in a timely manner
Work across departments to research and resolve daily payment disputes.
Engage with the customer success team on the suspension of delinquent accounts and churn forecasts associated with overdue accounts.
Provide monthly update on bad debt / doubtful accounts & statements to customers
Prepare weekly deduction reports, check for accuracy, upload and/or take collection action
Support audit requirements.
Ad hoc projects
WHAT YOU’LL NEED:
7+ years of experience in collections in a high-volume and multi-platform environment
3 years of experience mentoring more junior members of a high-performing, multi-location team
Familiarity with revenue recognition principles per US Generally Accepted Accounting Principles (GAAP)
Familiarity with indirect taxes (VAT, GST, etc.)
Proficiency with Microsoft Office suite, including at least intermediate Microsoft Excel
Professional communication skills, collaborative mindset, and attention to details
Ability to multi-task in a fast-paced environment along with excellent organization skills
Ability to make sound decisions and take calculated risks
AND IT’S GREAT TO HAVE:
Recurly, Chargebee, or similar subscription billing platform experience
Workday and Salesforce ERP experience
WHAT’S IN IT FOR YOU:
Purpose led company, committed to help changing people’s lives through technology, with a Values focused culture of Best Life, One Team, Growth Mindset
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Health, dental and life insurance
Meal allowance – to be used both on supermarkets or restaurants
Home office allowance – you might need help on your internet bills
Gympass – we are committed to meeting you wherever you are in your fitness journey with Gympass membership
Educational partnership with great discounts in colleges, English schools and others
Consigned loan paid directly through your payroll
EAP – we get you psychological, legal, and financial assistance when you need it. Period.
Access to discounts with our partners, such as Dell, Microsoft & many more.
And more! – so many benefits we couldn’t even fit them all here!
We’re committed to diversity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets!
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com
ABOUT EVO:
Since its foundation in 2008, Evo has been transforming the fitness industry, serving over 5.5 thousand gyms. Part of ABC Fitness, Evo is not just a software, it's a game-changer. Evo is the ultimate solution for gym owners who want to revolutionize their business in Brazil and Latin America. With its automation features, data analysis capabilities, customer experience and customization options, EVO is the key to success for gym owners who want to streamline their operations and take their business to the next level. At Evo, we believe in simplifying complex processes and empowering gym owners to make informed decisions. Evo is technology with soul. Join the revolution today and experience the power of Evo yourself!
ABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 31 million members of clubs of all sizes whether a multi-location chain, franchise, or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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