Distributor Services Representative

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Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

If you are looking for a role that combines your drive to succeed through problem solving and delivering passion for customers, Carrier has a great opportunity for you. We are seeking a high-energy, motivated, analytical supply chain professional to provide comprehensive order and logistics support in a dynamic two-step distribution environment.

This role provides customer support for order management, logistics, and transportation. The ideal candidate can apply advanced sales and supply chain knowledge to proactively aid distributors with inventory management to drive growth and effectively react to market trends. They will use data from our business systems to provide analytical insight and support strategic and tactical supply chain initiatives.

Responsibilities

• Review customer order trends and offer recommendations and feedback collaboratively

• Concisely analyze & summarize large amounts of supply chain data to present recommendations to stakeholders

• Analyze, validate, and manage large amounts of supply chain data

• Lead and coordinate effective execution of supply chain strategies through effective relationships with sales, purchasing, scheduling, logistics, transportation, and distribution

• Resolve order fulfillment issues through effective partnership with distributors, freight providers, and internal/external suppliers

• Provide post-sales transactional support

• Continuously grow knowledge of distributor operations in order to drive optimal shipments through the use of Carrier's supply chain systems

• Provide external support to our distributors, transportation providers, and other outside suppliers

• Serve as liaison between internal departments and customers

• Directly manage distributor accounts by developing and implementing strategies for distributor inventory management practices through analyzing product availability, market trends, and movement in order to aid in forecasting inventory levels

• Issue lead time fees and fee adjustments

• Process various credits- cancellation fees, restocking fees

• Analyze, validate, and manage large amounts of supply chain data

• Provide post-sales transactional support

• Hold monthly calls with distribution on claim status as needed

• Manage special projects as needed

Required Qualifications

• High school diploma or GED with a minimum of 5 years of customer service experience or Bachelor’s degree with a minimum of 1 year of customer service experience

• Ability to travel 10%

Preferred Qualifications

• Bachelor’s degree

• SAP and/or Salesforce experience

• Excellent communication skills both written and verbal

• Demonstrated ability to effectively interface with internal and external customers

• Ability to work with, consolidate and present large amounts of data

• Ability to engage with all levels of professionals, internally and externally

• Successful experience working in a complex business environment

• Ability to transform large amounts of data into meaningful and actionable terms

• Proven capability to communicate professionally in written and verbal format

• Intermediate-level skills with Microsoft Office, especially Excel

• Ability to work independently and take the initiative in a busy environment

• Ability to handle multiple projects simultaneously and remain focused

• Ability to work independently to manage multiple customer accounts

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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