About Us
Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.
We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*
We are looking for candidates that want to help support this mission…
*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet
As the Claims and Warranty Associate, you will manage all administrative functions of Highland Electric Fleet’s OEM warranty programs. In this role, you will facilitate communication between Highland’s Engineering and Maintenance Team and our warranty partners.
You will coordinate team efforts by establishing workflow processes within our maintenance platform, Zuper (Highland’s Enterprise Asset Management system), ensuring data integrity, and maintaining accurate records for reimbursement.
Key responsibilities include developing KPIs, creating standard operating procedures and best practices, building relationships with warranty partners, collecting necessary information from customers for warranty filings, tracking reimbursements, identifying warranty opportunities, and developing a thorough understanding of warranty agreements to support the engineering and maintenance team’s success.
Responsibilities: Develop and maintain strong relationships with warranty partners; understand their requirements for filing warranty claims.Identify warranty opportunities related to Highland assets during work performance.Establish Key Performance Indicators (KPIs), best practices, and standard operating procedures for warranty filing and collection.Serve as a resource for customers, guiding them through warranty opportunities.Provide feedback on process improvement related to warranty operations.Track and input all warranty filings from identification through to payment for each OEM that Highland supplies vehicle for.Ensure warranty partners meet expectations as outlined in agreements with Highland.Contribute to the engineering and maintenance dashboard, ensuring data integrity for accurate CPM modeling.Identify potential warranty claim opportunities when customers submit work orders.Support Engineering and Maintenance Leadership, by generating analysis reports on warranty generation.Manage new CPWA account setups with vendors across all areas.Negotiate better warranty labor pricing and "goodwill" considerations with school bus and parts manufacturers; develop new in-house warranty programs.Conduct warranty training sessions with all techniciansPerform warranty audits as needed and report findings to Engineering and Maintenance leadership including actionable recommendations within 90 days.Oversee the Warranty Department, ensuring all warranty repairs are reviewed and processed; manage direct reports (Warranty Administrator and Administrative Assistant).Enforce compliance with the Maintenance Policy & Procedures.Monitor field compliance with warranty claims and recall completion; prepare and submit claims.Conduct field training classes for proper repair order preparation.Perform other duties as assigned by management.Qualifications:5+ Years in parts warranty in a fleet environment2 Years of identifying and developing KPIs, best practices, and SOPsExtensive school bus industry experience preferredMust be willing travel when called upon.What You Can Expect from Highland:
· Competitive base salary and performance-based bonus program
· A supportive, highly collaborative, team-oriented environment
· Opportunities to make a difference, be heard, add value, and be recognized
· Growth and development with a leader in this new and exciting industry
· Ability to work with bright, innovative, and forward-thinking colleagues
· Health, Vision, and Dental coverage for employees & their dependents
· Life insurance, public transportation assistance
· Generous Paid Time Off
· 401(k) program and company match
Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
