Offer summary
Qualifications:
5-8 years of experience in Support or Success Engineering, 2 years working with APIs, 2 years of client-facing/customer service experience, Strong technical and troubleshooting skills, Experience with BI/data tools like Metabase or Tableau.Key responsabilities:
- Be a Smartcar API expert
- Own all inbound technical support requests
- Collaborate with Customer Success during onboarding
- Write and maintain troubleshooting documentation
- Act as the Voice of the Customer