Manager - P&C Support Center

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for overseeing a team dedicated to delivering essential People & Culture (P&C) support services, ensuring an exceptional experience at every stage of their teammate journey. This role is key in optimizing P&C operations, focusing on service excellence, process efficiency, and regulatory compliance. The role drives continuous improvements, collaborates across departments to resolve complex issues, and plays a vital role in executing the organization's People & Culture strategies, ensuring they align with broader business objectives and enhance overall team performance.

This role...

• Leads, mentors, and develops the P&C Support Center team, fostering a culture of high performance, continuous learning, and professional growth.
• Oversees and manages the daily operations of the P&C Support Center, ensuring timely, accurate, and comprehensive responses to inquiries related to onboarding, benefits, employee relations, policy interpretation, and other HR matters. Ensures service delivery meets or exceeds established SLAs.
• Continuously evaluates and improves processes to streamline P&C services, enhance response times, and increase overall operational efficiency. Leverages technology and best practices to drive innovation and scalability within the team.
• Partners with P&C Business Partners, Centers of Excellence, and other key stakeholders to ensure alignment with broader P&C strategies. Collaborates to address organizational needs and implement solutions that support overall business objectives.
• Monitors and upholds the quality, consistency, and compliance of P&C support services. Utilizes data, audits, and feedback mechanisms to identify gaps, enforce standards, and drive continuous improvement initiatives.
• Generates and analyzes regular reports on team performance, trends in employee inquiries, and service levels. Uses data-driven insights to inform strategic decision-making, resource allocation, and identify areas for further development.
• Advocates for a customer-centric approach, ensuring that all interactions with the P&C Support Center contribute to a positive, seamless, and supportive employee experience. Proactively addresses concerns and enhance engagement through effective communication and service delivery.
• Leads initiatives to integrate technology, processes, and data across the P&C Support Center, aiming to streamline operations, reduce complexity, and ensures cohesive and unified P&C support services across the organization.
• May lead projects and perform other duties as assigned.
• Occasional business travel may be required.
• Determines appropriate resourcing of staff in order to achieve goals and objectives.
• Defines annual Key Performance Indicators aligned with corporate goals.
• Manages and mentors employees on performance gaps, career development opportunities, and strategies.
• Manages and coaches employees on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards.
• Recognizes others’ contributions and share credit for success.
• Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction.
• Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance.

We are interested in speaking with individuals with the following...

• Bachelor’s degree in Human Resources, Business Administration, or a related field is required.
• Six (6) plus years experience of progressive experience in Human Resources, with a strong background in HR operations, HR shared services, or HR service delivery.
• Two (2) plus years leadership responsibility, overseeing HR teams and functions.
• Proven experience in process improvement, change management, and implementing HR technologies.
• Experience in a large, complex organization or in a shared services environment is highly desirable.
• Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is a plus.
• Or equivalent combination of education and/or experience.
• Strong leadership skills to inspire, guide, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• In-depth knowledge of HR principles, including onboarding, benefits administration, employee relations, policy interpretation, compliance, and relevant employment laws.
• Proven ability to manage and optimize HR service delivery while ensuring adherence to HR policies and regulatory standards.
• Demonstrated experience in identifying inefficiencies, designing solutions, and implementing process improvements to enhance service delivery and operational excellence.
• Experience in change management and the ability to lead the adoption of new technologies and practices.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Strong interpersonal skills for effective collaboration with stakeholders, including senior leadership, HR Business Partners, and employees.
• A strong commitment to providing exceptional service and enhancing the employee experience, with the ability to empathize and address employee needs effectively.
• Strong analytical skills to interpret data, identify trends, and provide insights that drive strategic decision-making and align HR operations with organizational goals.
• Experience in managing HR projects from inception to completion, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Flexibility to adapt to changing business needs and a fast-paced work environment.
• Proficiency in HRIS platforms (e.g., Workday) and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for managing HR processes, creating reports, and communications.
• A strong sense of ethics and integrity in handling sensitive and confidential HR matters, with a commitment to upholding the organization’s values.

Salary: $92,500 - 124,900

Bonus eligible based on company and individual performance.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com