Observability Engineer

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is looking for an Observability Engineer to assist in the support and administration of the Datadog monitoring platform. The focus of this role will be ensuring the reliability, scalability and efficiency of Datadog for monitoring and AIOps within the organization. The primary goal being to maximize the availability and performance of Applications, Infrastructure and Network services, while also improving the overall system stability. As part of a team, they will interface with multiple internal and external teams. The right person will be a critical thinker, and adaptable to change and juggling multiple work priorities.  

Responsibilities

• Establish monitoring solutions to track the health and performance of systems and set up alerts to promptly respond to any issues or anomalies using Datadog.
• Instrumenting new devices and application onto Datadog.
• Setting up metrics, traces on logs to monitoring the health of JLLs infrastructure and applications.
• Develop and configure dashboards to observe the health of JLLs infrastructure and applications.
• Develop and maintain automation tools and frameworks to streamline operational tasks such as deployment, monitoring, and incident response using Ansible Tower.
• Investigate opportunities to minimize the impact of incidents and identify ways to prevent future occurrences.
• Analyse system performance, identify potential bottlenecks, and plan for future capacity needs to ensure scalability.
• Optimise system performance by analysing and improving code, database queries, network configurations, and other system components.
• Collaborate with security teams to ensure systems are secure and compliant with relevant regulations and policies.
• Work closely with cross-functional teams, sharing knowledge, documenting procedures, and promoting best practices to improve system reliability across the organization.
• Configure AIOps capabilities to deliver noise reduction, event correlation and enhanced Root Cause Analysis.

Experience & Education

• Minimum 5 years of experience working as a Observability/Site Reliability Engineer supporting Network, Infrastructure and applications.
• Must have previous experience supporting Datadog as a monitoring tool within the following areas:
• Application Performance Monitoring
• Synthetic API and Browser Monitoring
• Network Device and Performance Monitoring
• Infrastructure Monitoring
• Previous experience developing ansible scripts to support automation.
• Previous experience supporting and administrating an AIOps platform (i.e. Watchdog, Moogsoft, Big Panda etc).
• Previous experience of working with Cloud technologies including Azure, AWS, Kubernetes etc.

Technical Skills & Competencies

• Comfortable working in a fast-paced environment
• Excellent verbal and written communication skills
• Highly professional, with the ability to deliver solid work on tight schedules.
• Demonstrated ability to define new approaches to complex design problems.
• Experience working in Agile/Scrum delivery teams.
• Effectively communicate project status to management team on a regular basis
• Have excellent problem-solving skills utilizing both internal and external resources to get the job done.
• Self-starter and motivator and ability to work in team and solo.
• Flexibility in working hours to accommodate meetings with US colleagues.
• Ability to be accessible online to the team (Microsoft Teams) during their shift and able to attend key Sprint related meetings and use video conferencing from time to time.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.