Product & Technical Services Manager

Glenguard is recruiting for a Product and Technical Services Manager which develops and promotes technical support and solutions to ensure business initiatives are met. Collaborates with a dynamic team to ensure successful launches of new products to include sales, marketing, and product development. Is recognized as an industry expert in the FR/AR market segment.

**This is a hybrid role with 3 days in the office in Burlington NC and 2 days work from home**

Perks and Benefits

• Health, Dental and Vision Benefits
• Short Term & Long Term Disability
• 401 (k) Retirement Plan and Pension Plan
• Wellness Program
• Vacation & Holiday Pay

Responsibilities:

• Identify new market opportunities while evaluating emerging technology and business issues that may present opportunities or challenges; in support of sales and customer-facing efforts
• Cultivate meaningful partnerships with a diverse set of global vendors; leverage their access with innovative technologies to establish competitive advantages for Glen Raven
• Oversee world class quality standards for our GlenGuard product line.
• While working closely with Sales, Marketing, Operations, Finance and Strategic Development, develop a strategic plan for bringing new products from concept to commercialization. This includes fully understanding all criteria before a new product is initiated. 
• Developing quality agreements, SOP’s, etc. with manufacturing partners, whether it be inside Glen Raven or out, for new products.
• Perform periodic vendor audits to ensure supplier quality, SOP discipline and continuous supplier base improvement
• Managing a continuous improvement and cost reduction plan for all products.
• Serve as a leader/ role model and create working environments where employees are both equipped and driven to excel.

Education and Experience:

• Bachelor’s degree or the equivalent in technical textile work experience.
• 4 + years of experience in the technical / manufacturing areas of the textile industry
• Exceptional interpersonal and communication skills, particularly in communicating with team members across business units and functions within and outside of Glen Raven
• Strong analytical problem-solving and troubleshooting skills
• A robust aptitude for leading through influence, setting direction, and delivering results
• Customer focus: Understand, monitor and respond to the needs of internal and external customers 
• Understanding of P&L responsibilities and a profit conscious mindset.
• Strong executive presence with the ability to think strategically and execute tactically
• The ability to write up reports and findings in such a way that the data and information can be grasped by others.
• Must have the skills to be able to comfortably and effectively present verbal presentations to a group.
• An out-of-the-box mentality is beneficial for developing a plan for bringing a new idea to market.
• Must have the personality to be able to work with vendors, partners and customers to achieve common goals.

Why Glen Raven:

Working at Glen Raven allows you to be part of a hard-working team proud to weave connections worldwide with some of the most trusted brands in textiles like Sunbrella®. Every day, we strive for and welcome diverse voices, solutions-driven ideas and innovative opportunities for continued growth throughout the company. We work toward a shared success while lifting each other up on the job and in our communities. Together, we keep the world spinning. Join our team. Connect people and drive innovation beyond the boundaries of Glen Raven

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Glen Raven provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@glenraven.com or 336-227-6211.