- Full Time, Permanent Role
- Location: Sydney, NSW with Work from Home hybrid options
- Great Salary of $112,000 + Super + NFP Salary Packaging
- Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.
Your Opportunity
Join our team and play a pivotal role in driving sustainable health outcomes for our staff injured during the course of their employment. Reporting to the National WHS & Wellbeing Manger, this role is responsible for workers compensation claims management in NSW and Victoria but will be required to, at times, manage workers compensation claims and return to work in other states when other Injury Management and WHS coordinators are on leave.
As a key contributor, you will ensure compliance with workers' compensation legislation across various jurisdictions, while supporting both internal and external stakeholders throughout the return-to-work process to minimize costs and claim durations. Additionally, you will contribute to workplace health and safety projects under the guidance of the National Workplace Health, Safety, and Wellbeing Manager.
Your key responsibilities will be to:
- Report injuries to the insurer within required timeframes
- Develop strong ongoing relationships with injured workers, managers, insurer and other service providers to achieve the best possible return to work outcomes
- Facilitate communication between all stakeholders including injured worker, insurer, health professionals and managers Identify any barriers to a successful return to pre-injury duties and drive strategies to mitigate
- Develop detailed and individualised Recover at Work plans in consultation with all parties to achieve the best possible return to work outcomes
- With the oversight and direction of the National WHS + WB manager, participate in regular strategic claims reviews with insurer and broker to minimise claims costs
- Maintain regular contact with insurers to ensure effective claims management
- Respond and record activities when notified through the internal Risk and Incident reporting system, managers or via internal WHS team members when an injury has occurred
- Compensation management: Maintain wage records, instruct payroll and manage reimbursements
- Gather monthly statistics and provide data for reporting to all stakeholders including Executive Committee and the Mission Australia Board
- Observe any injury trends and develop appropriate strategies including suitable duties registers to facilitate early RTW work and improved health outcomes
Requirements for Success
- NSW & Victoria Return to work coordinator training or willingness to obtain
- Other states Return to Work coordinator training or willingness to obtain
- Workers compensation insurance case management experience, or previous experience as a RTW coordinator
- Strong working knowledge and application of NSW workers compensation legislation
- A general understanding of work health and safety legislation
- Understanding of the complexity of managing psychological/ psychosocial injury management and return to work
- Experience in developing and/or monitoring Recover at Work Plans
- Reporting and procedure writing experience with competency in MS office programs
- Demonstrated ability to develop and maintain strong relationships with various stakeholders
- Ability to influence, coordinate and facilitate between multiple stakeholders
- Attention to detail and ability to work in a fast-paced environment with competing priorities
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our Culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
Find out more about a career with Mission Australia.
Your Benefits
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including; Mission Australia Thank You Day & Work Anniversary Day off
How to Apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
