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Tele Counceller Internship

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

BA, B.com, BBA, any bachelor degree.

Key responsabilities:

  • Manage incoming/outgoing calls.
  • Build relationships and trust with customer accounts.
  • Handle customer complaints and solutions.
  • Provide counselling face to face, over the phone, or online.
  • Keep confidential records.
Rakesh Narayan Innovation Technology Services Pvt. Ltd. logo
Rakesh Narayan Innovation Technology Services Pvt. Ltd. Edtech: Education + Technology Startup https://www.rnarits.com/
2 - 10 Employees
See more Rakesh Narayan Innovation Technology Services Pvt. Ltd. offers

Job description

Title: Tele Counceller Internship

Education: BA, B.com, BBA, any bachlour degree

Unpaid Internship

Job Description

  • Manage incoming/outgoing calls.
  • sales leads.
  • Build sustainable relationships and trust with customer accounts
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.

Responsibilities Include

  • Providing counselling face to face, over the telephone, or online
  • Working with individuals, families or groups
  • Keeping confidential records
  • Building a relationship of trust and respect with clients
  • Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way

Key Skills For Counsellors

  • Listening skills
  • Empathy and understanding
  • A non-judgemental attitude
  • Patience and a calm manner
  • Ability to cope with emotional situations
  • Ability to relate to and adapt communication style to suit a wide range of people

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Edtech: Education + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Resilience
  • Listening Skills
  • Patience
  • Empathy

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