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Tele Counceller Internship

Remote: 
Full Remote
Contract: 
Internships
Experience: 
Entry-level / graduate
Work from: 
India

Offer summary

Qualifications:

BA, B.com, BBA, any bachelor degree.

Key responsabilities:

  • Manage incoming/outgoing calls.
  • Build relationships and trust with customer accounts.
  • Handle customer complaints and solutions.
  • Provide counselling face to face, over the phone, or online.
  • Keep confidential records.
Rakesh Narayan Innovation Technology Services Pvt. Ltd. logo
Rakesh Narayan Innovation Technology Services Pvt. Ltd. Edtech: Education + Technology Startup https://www.rnarits.com/
2 - 10 Employees
About Rakesh Narayan Innovation Technology Services Pvt. Ltd.
We are a leading service providers of Mobilization in any sectors like the government skill development program BSDM, UPSDM, DDUGKY, DDUKK, PMKVY, NULM, NSDC, TELECOME, CSR, SKILL INDIA or any PRIVATE INSTITUATIONS who dont want to hire full time employee with their centers. WE are service provider of Jobs, Business opportunities in rural and urban areas. Our Primary Target is for Unskilled and Semi Skilled candidates.
See more Rakesh Narayan Innovation Technology Services Pvt. Ltd. offers

Job description

Title: Tele Counceller Internship

Education: BA, B.com, BBA, any bachlour degree

Unpaid Internship

Job Description

  • Manage incoming/outgoing calls.
  • sales leads.
  • Build sustainable relationships and trust with customer accounts
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.

Responsibilities Include

  • Providing counselling face to face, over the telephone, or online
  • Working with individuals, families or groups
  • Keeping confidential records
  • Building a relationship of trust and respect with clients
  • Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way

Key Skills For Counsellors

  • Listening skills
  • Empathy and understanding
  • A non-judgemental attitude
  • Patience and a calm manner
  • Ability to cope with emotional situations
  • Ability to relate to and adapt communication style to suit a wide range of people

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Edtech: Education + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementConflict ResolutionHuman Communication

Other Skills

  • Resilience
  • Listening Skills
  • Patience
  • Empathy
Are you interested?

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