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Bilingual Vietnamese Customer Success Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Fluency in Vietnamese and English, Excellent written communication skills, Strong problem-solving abilities, Previous experience in customer support.

Key responsabilities:

  • Provide email and chat support
  • Assist customers with website tools
  • Address inquiries and resolve issues
  • Collaborate to improve customer experience
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Description

We are seeking a Bilingual Vietnamese Email & Chat support or Vietnamese Happiness Officer. At Strikingly, we offer a modern, mobile-optimized website builder that's exceptionally user-friendly. Our mission is to empower individuals to express their uniqueness in the digital world.

Responsibilities

  • Provide excellent email and chat support to our Vietnamese-speaking customers.
  • Assist customers in utilizing our website building tools effectively.
  • Address customer inquiries and resolve issues promptly.
  • Collaborate with internal teams to improve customer experience.

Qualifications

  • Fluency in Vietnamese and English.
  • Excellent written communication skills.
  • Strong problem-solving abilities and a customer-first mindset.
  • Previous experience in customer support is a plus.

Benefits

  • Join a team that values individuality and creativity.
  • Opportunity to make a positive impact on customers' experiences.
  • Work in a dynamic and supportive environment.

Employment Type: Full-Time

Required profile

Experience

Industry :
Internet
Spoken language(s):
EnglishVietnameseEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportOnline CommunicationSpeech Fluency

Other Skills

  • Customer Service
  • Collaboration
  • Problem Solving
Are you interested?

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