Offer summary
Qualifications:
5+ years in customer success or account management, Experience in healthcare or SaaS technology, Strong written and verbal communication skills, Detail-oriented with big picture thinking, Experience in data analytics is a plus.
Key responsabilities:
- Manage existing customers on SmarterDx platform
- Develop relationships and provide guidance for business objectives
- Coordinate cross-functional teams to resolve customer issues
- Monitor client performance and drive product expansion
- Advocate for customer needs and deliver feedback to internal teams