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(fluent German) Technical Support Consultant (Florianopolis, remotely)

fully flexible

Remote:

Full Remote

Contract:

Full time

Work from:

Brazil

Offer summary

Qualifications:

Excellent German and English (C1), Basic technical knowledge of Intercom, Experience in technical support, Personal laptop with at least 8Gb RAM, Stable internet connection (50 Mbps download, 40 Mbps upload).

Key responsabilities:

Provide exceptional technical support via calls, emails, and chats
Gather required technical information for complex cases
Work with cross-functional teams
Ensure customer satisfaction
Safely manage customers' sensitive information

SupportYourApp Large https://linktr.ee/

1001 - 5000 Employees

See more SupportYourApp offers

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛

What You Will Do:

Providing exceptional technical support via calls, emails, and chats
Gathering required technical information to ensure resolution of complex cases
Working with cross-functional teams
Ensure customers' satisfaction
Securely work with customers’ sensitive information

What you need to succeed in this role:

Excellent German and English (at least C1, written and verbal)
Basic technical knowledge of Intercom
Experience in technical support
Ability to work collaboratively in a team
Independent and proactive approach to work
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Technical background
Degree in computer science or information technology

Benefits and Perks:

Fixed schedule: Monday to Friday, 4 AM–12 PM, Brazil time
Opportunity to work fully remotely
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.