Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!
About Eucalyptus
Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.
What we have achieved so far
🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).
🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!
💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.
🇬🇧 In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!
… and we’re just getting started! Read more about our mission to change healthcare here.
About the role (What you’ll be doing)
Our Juniper Health Coaching team of Nutritionists and Dietitians are a critical capability for Eucalyptus in supporting our patients towards their health-related goals and outcomes. This is achieved by creating long-term engagement and relationships with our patients.
As a Health Coach Manager for our South African division, you will play a critical role in leading and managing the South African health coaching team to meet performance goals and ensure the smooth delivery of health coaching operations. This position involves managing a team of direct reports, and working closely with key stakeholders to maintain high standards of service delivery, optimising team performance, and driving customer satisfaction. You will ensure that the regional teams are aligned with our company's vision while fostering an inclusive, patient-centric, and results-driven culture.
In this role, you will be responsible for managing the day-to-day operations of your team, including resource management, coaching your team, and ensuring that team processes meet our quality standards. A critical part of your job will be to oversee team performance, streamline onboarding processes, and drive continuous improvements to support long-term business objectives.
Responsibilities:
- Team Capacity Management:
- Oversee the scheduling and rostering of team members, ensuring efficient resource planning across the region.
- Manage capacity risks, addressing interruptions such as sick leave and high meeting loads to maintain operational efficiency.
- Ensure timely resolution of any operational disruptions to keep day-to-day processes running smoothly.
- Individual Performance Management of Direct Reports:
- Regularly review performance metrics for your direct reports, providing feedback and coaching to ensure that KPIs and quality standards are met or exceeded.
- Address individual performance issues and work with team members to achieve continuous personal and professional development.
- Conduct performance evaluations and provide actionable insights to help direct reports improve.
- Onboarding and Training:
- Manage the end-to-end onboarding and training process for new hires, ensuring they are equipped with the necessary knowledge and skills for success.
- Facilitate regular training sessions to maintain high-quality service delivery standards.
- Lead your team by example, providing A+ coaching support and an excellent patient experience to your own caseload of patients.
- Cultural and Regional Development:
- Foster team cohesion through social events and create opportunities for staff to connect and collaborate.
- Implement regional-specific process improvements, focusing on hiring, training, and performance impacts tailored to the South African market.
- Maintain a strong company culture that reflects our values, ensuring high morale and engagement across the region.
You’ll be:
- A highly organised, detail-oriented leader with team management experience.
- Empathetic and patient-centric, with a deep understanding of customer engagement and operational success.
- Adaptable and able to navigate fast-paced and changing environments with ease.
- Skilled in communication, with the ability to effectively direct, train, and motivate team members.
- Confident in using technology and data to drive decisions and improve operations using Google Sheets and/or Excel.
Bonus Points for:
- At least 2-3 years of experience managing direct reports.
- Previous experience working in digital health.
- Previous experience in a start-up environment.
- Familiarity with managing performance metrics and delivering operational improvements.
So, why join Eucalyptus?
- Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
- You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
- You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
- Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
