Operations Specialist

Position Summary

The Operations Support will be responsible for software configuration, provide technical support and training to end users. The Operations Support is the first point of contact for outside therapists to address any software related issues related to scheduling, document management or system access. This position will also be responsible for all health insurance related activities such as communicating with insurance companies to request authorizations, billing and reconciliation of payments.

This is a fully remote position!

Responsibilities

Technical Support:

• First point of contact for therapists, handling support and systems related questions over the phone and by email.
• Configure and maintain software accounts for clients and therapists.
• Maintain ongoing relationships and proactively resolve reported issues.
• Demonstrate strong customer relationship skills, must have the ability to investigate and resolve software related issues.
• Keep all team members informed, detect issues, report on them, and have the skills to know how to keep the appropriate parties informed so that corrective action can be achieved.
• Actively seek new product updates and offer suggestions and product improvements as well as report any defects which may arise.
• Monitor day-to-day performance of devices and systems.
• Genuine commitment to delivering exceptional customer service.
• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues.
• Train new users on how to use software
  
  

Insurance Billing Support

• Submit for insurance authorizations and follow-up on any authorization documentation required.
• Configure software with insurance authorization details.
• Audit therapist sessions to verify compliance
• Submit insurance claims for billing Reconcile insurance payments with insurance claims
  
  

Requirements

• Background with insurance billing, benefit verifications and prior authorizations
• Healthcare administration and insurance verification helpful
• Technical savvy, willing and quick to learn new software
• Experience with workflow software, ports, and accurate data entry
  
  

What We Offer

• Excellent competitive salary, commensurate with experience and education
• Excellent Health insurance, flexible Dental, and Vision plans
• 401K Retirement Match Plan
• Life and Disability Insurance
• Great Time Off Plan
  
  

About Us

Key Autism Services provides services to children and adults throughout the states of Massachusetts, Colorado, Alabama, Tennessee, Georgia, Illinois, Texas, and North Carolina. Services include programs for children with Autism Spectrum Disorder and other related conditions. We have been serving families since 2014. At Key we work as compassionate partners with individuals, families, case managers and other professionals to provide the level of support needed to improve the lives of the clients we serve.

At Key Autism Services, all the autism treatment services we provide are guided by a common philosophy about the role of the family in a child's development. We strive to equip both the children and their families with necessary skills for strong, satisfying relationships with one another, because we know that learning happens best when it happens in the context of playful, reciprocal interactions with life partners.

We believe family is the foundation for a child's development. Family is the ever-present guiding force in a child's life from the first breath through all the growing-up years. Family doesn't close for the holidays, go on vacation or call it quits at five o'clock. Family remains a persistent presence on a day-in, day-out basis, through all the seasons of the year, through all the years of childhood.

Our team is committed to helping individuals and their families become self-sufficient and live as independently as their abilities allow. We hire compassionate, highly trained and dedicated individuals who show a passion to contribute their skills to make our client healthier and stronger.

Salary: $40000 - $45000 per year