Profile
The ideal candidate will be Hybrid in Phoenix, AZ, but will consider applicants located in WA, OR, UT, CA, or NV.
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Must be a US Citizen.
Job Summary
The incumbent is responsible for supporting the development of contingency support and coordination plans relating to potential events that could affect the capabilities and capacities of healthcare facilities and services to beneficiary communities supported through contracted services that TriWest provides for the Veterans’ Administration (VA) Community Care Network (CCN) and the Department of Defense (DoD) TRICARE West Region managed care support contracts. The incumbent will work in close coordination with the Director of Contingency Planning & Support, and the Vice Presidents and Regional Directors .The incumbent will also maintain close communication, share information developed, and coordinate potential recovery and mitigation plans with other applicable TriWest department leadership. The position reports to the Director of Contingency Planning & Support, a key member of the TriWest, Military and Veteran Services team. During Contingency exercises or actual events, the incumbent will provide support and communications assistance to the MVS Vice Presidents and Regional Directors who serve as the primary points of contact with the MTFs and to the TriWest MVS Command Center.
Education & Experience
Required:
- Associate’s degree in healthcare services, Business, or a related field or equivalent work experience
- U.S. Citizenship
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- 2 years of management experience with increasing responsibilities
- 3 years recent healthcare and operations support experience
- Demonstrates experience with contingency and/or emergency management planning
Preferred
- Bachelor’s degree in Healthcare Services, Business, Emergency Management & Planning, or a related field
- Completion of the Federal Emergency Management Institute (EMI) programs, focused on the National Response Framework, Continuity of Operations (COOP), National Incident Management System (NIMS) and the Emergency Management Professional Program (EMPP)
- Experience with military contingency and operations planning
- Experience in the military healthcare system
Key Responsibilities
- Supporting the development, maintenance, and testing DoD managed care support contract, regulations, and industry practices.
- Assisting in the development and updating of risk assessments and analysis of previously known contingency scenarios such as planned and unplanned deployment of MTF staff and possible natural events (earthquakes, storms, wildfires, other acts of nature) that can impact the delivery of healthcare in the supported MTFs.
- Maintaining communications and a collaborative working relationship with the VPs, Regional Directors and staff who serve as the primary points of contact with the supported DoD healthcare facilities to gain awareness and insights into any anticipated events or operations that may affect services to their beneficiary communities.
- Participating in designated working groups and committees with the staff of other TriWest regarding provider networks, contingency information and planning activities.
- Supporting the MVS Vice Presidents and Regional Directors in contingency exercises with supported DoD healthcare facilities and drafting after action reports according to MVS policy and procedure.
- Training and educating other applicable staff about existing contingency plans and their roles in them.
- Supporting the supervisor with research regarding current healthcare and health plan standards, practices and processes relating to emergency management preparedness, disaster recovery, and contingency planning.
- Performs other duties as assigned.
- Regular and reliable attendance is required.
Competencies
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Working Conditions
- Availability to work non-regular hours as necessary
- Remote work within proximity to San Diego, CA or Phoenix, AZ is preferred
- Potential for travel over 50%
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
*Annual base salary for Washington D.C. and Washington State residents: $118,000 - $128,000 depending on experience*
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
