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Customer Service Representative

Remote: 
Full Remote
Contract: 
Salary: 
23 - 31K yearly
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

At least 18 years of age, High School Diploma or equivalent, 6 months of customer service experience, Comfortable with multiple monitors, Familiar with Android and IOS apps.

Key responsabilities:

  • Communicate with customers via calls and email
  • Identify customer needs through active listening
  • Use knowledge base to research inquiries
  • Document customer interactions accurately
  • Create exceptional experiences in every interaction

Job description

Job Description

As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

So, what does a day in life for a Customer Service Representative look like?

  • Communicate with customers through inbound calls, outbound calls and email channels
  • Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
  • Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
  • Document customer needs, interactions and outcomes in the appropriate tool or system
  • Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

  • Starting at $12 to 16 hourly (depending on experience) and overtime opportunities
  • Best in class medical, dental, vision benefits
  • Tuition Reimbursement
  • Refer-A-Friend bonuses
  • Employee assistance programs
  • Flexible Schedule Options
  • Career advancement in a fast growing organization
  • People focused environment where you’ll make lifetime connections and friendships

What We Are Looking For

So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!

Requirements

To be successful, you’ll need these qualities.

  • You’re at least 18 years of age
  • You have a High School Diploma or equivalent
  • You have at least 6 months of customer service experience and you understand the value of coaching / feedback
  • Demonstrate a caring, supportive and friendly nature in every interaction
  • You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You’re familiar with Android and IOS mobile applications
  • You’re results oriented and comfortable providing customers with recommendations and solutions

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Computer Literacy
  • Emotional Intelligence
  • Coaching
  • Problem Solving
  • Collaboration
  • Active Listening
  • Time Management
  • Customer Service
  • Verbal Communication Skills

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