Pro Product Implementation Analyst

We’re Aspire and FieldRoutes, the leading SaaS providers for the landscaping, commercial cleaning, pest control and lawn care industries and proud members of the ServiceTitan family since 2021. Our cloud-based business management systems automate all aspects of field service operations for enterprise and small to medium-sized businesses which enables our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the U.S. and Canada, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platforms and customer base while maintaining our collaborative, tight-knit culture.

What we’re looking for: 

We are looking for individuals who excel at guiding customers through software implementation journeys. As a Pro Product Implementation Analyst, you’ll manage client relationships, implementation project plans, tasks, and multiple products across various platforms and timelines. We seek candidates with strong project management skills, organizational abilities, a customer-centric approach, and a passion for change management. Adaptability, problem-solving skills, and a commitment to continuous improvement are essential. While prior experience with software implementation is beneficial, a willingness to embrace new technologies is crucial.

Our team delivers an exceptional level of service to our external and internal partners, driven by our core values. We drive success, boldly innovate, put others first, and thrive as individuals and as a team. If you're ready to elevate your career and contribute to our mission, we welcome you to join us and make an impact.

Responsibilities:

• Customer Onboarding:

  • Guide customers through software implementation, facilitating a seamless transition from sales to deployment, while also providing personalized one-on-one training and office hours to support implementation tasks and product usage.

  • Collaborate with team members to schedule and coordinate user group training sessions as part of the implementation plan.

  • Regularly communicate project status, risks, and milestones to customers and internal stakeholders.

• Project Management:

  • Strategically manage comprehensive project plans for successful implementation, ensuring consistent on-time project delivery, while also overseeing multiple concurrent projects involving diverse software for Pro Products across both Aspire and FieldRoutes platforms

• Quality Assurance:

  • Maintain up-to-date accurate documentation of project details, communications, decisions, and change requests

• Customer Service Orientation:

  • Dedicated to providing exceptional customer service and support.

  • Experienced in managing customer expectations and building positive relationships

Qualifications:

• Project Management Skills:

  • Demonstrates understanding of project management principles and practices.

• Experience with project planning, scheduling, and risk management.

• Strong organizational skills with attention to detail. 

• Customer Service & Communication Skills:

  • Excellent verbal and written communication adapting styles for different audiences

  • Dedicated to providing exceptional customer service and support.

  • Experienced in managing customer expectations and building positive relationships.

• Adaptability & Learning Agility:

  • Flexibility to adapt to evolving software features and project management requirements

  • Eagerness to learn new technologies and skills required for the role.

  • Analytical mindset to identify and address challenges during software implementation, with the ability to think critically and propose solutions to improve training effectiveness

• Professionalism & Ethics:

  • Upholds strong ethical standards and professionalism in all interactions exhibiting our core values

  • Willingness to learn from and contribute to a team environment.

• Related Experience & Education

  • Two or four-year degree is preferred

  • Previous experience in software implementation, technical support, or training roles is beneficial but not required.

  • Experience in related roles in a trade such as landscape, janitorial, pest control, or similar industry is preferred.

Where You’ll Work:

Employees for this position will be remote.

This role is not eligible for visa sponsorship.