ServiceNow Business Analyst & Quality Assurance Consultant at Parkar Digital

Job Title: ServiceNow Business Analyst & Quality Assurance Consultant

Location: Remote

Job Type: Contract to Hire

Job Summary:

We are seeking an experienced ServiceNow Business Analyst and Quality Assurance Consultant with 5+ years of experience to join our dynamic team. The ideal candidate will play a crucial role in bridging the gap between business needs and technical solutions, while ensuring the quality and reliability of ServiceNow implementations.

Key Responsibilities

Business Analysis:

• Gather and analyze business requirements from stakeholders
• Translate business needs into functional specifications for ServiceNow implementations
• Create and maintain detailed documentation, including process flows, use cases, and user stories
• Facilitate workshops and meetings to elicit requirements and resolve conflicts
• Collaborate with developers, architects, and project managers to ensure successful delivery of ServiceNow solutions

Quality Assurance:

• Develop and execute comprehensive test plans, test cases, and test scripts
• Perform thorough functional, regression, and user acceptance testing
• Identify, document, and track defects using appropriate tools
• Validate that implementations meet business requirements and adhere to best practices
• Provide detailed test reports and recommendations for improvements

ServiceNow Expertise:

• Leverage in-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, and CSM
• Stay updated on ServiceNow releases and new features
• Provide guidance on ServiceNow best practices and recommend process improvements
• Assist in configuration and customization of ServiceNow instances

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field
• 5+ years of experience as a Business Analyst and Quality Assurance professional in ServiceNow implementations
• ServiceNow Certified System Administrator certification
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in creating detailed documentation and reports

Preferred:

• ServiceNow Certified Implementation Specialist certifications in relevant modules
• Experience with Agile methodologies
• Knowledge of ITIL frameworks
• Familiarity with scripting languages (e.g., JavaScript)
• Experience in change management and training end-users

Skills

• Requirements gathering and analysis
• Process modeling and optimization
• Test planning and execution
• Defect management
• ServiceNow platform configuration
• Stakeholder management
• Technical writing
• Presentation skills

Tools:

• ServiceNow
• JIRA or similar project management tools
• Test management tools (e.g., TestRail, QTest)
• Microsoft Office Suite
• Diagramming tools (e.g., Visio, Lucidchart)

We offer a competitive salary, excellent benefits, and opportunities for professional growth in a collaborative work environment. If you are passionate about delivering high-quality ServiceNow solutions and have a keen eye for detail, we want to hear from you!