Offer summary
Qualifications:
At least one year of Linux support experience, Knowledge of Windows/Linux Server management, Understanding of multiple protocols and systems, Proven experience with remote troubleshooting tools, Residence in the United States with work authorization.
Key responsabilities:
- Resolve technical issues for enterprise customers
- Provide configuration assistance and update support cases
- Host diagnostic sessions with customers remotely
- Document solutions and escalate as needed
- Participate in on-call support rotation