Customer Success Manager - EMEA Region - Linux Sales

Job Description

This role is strategically important to the continued success of Oracle Linux. In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction. To this end, your focus will be on existing customers’ success as well as overall customer retention. In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Linux product development team where you will act as a conduit between the two. This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities and tools.

Essential Duties And Responsibilities

• Maximize renewal revenue and achieve quarterly renewal targets
• Identify, develop and sell expansion of the Oracle Linux Subscription
• Pipeline management and accurately forecast quarterly revenue
• Drive onboarding so the customer gets the most value out of the Oracle Linux Subscription
• Identify “at-risk” renewals early in the cycle and construct an action plan to retain the client
• Be a liaison and customer voice by selling collective customer ideas, features, functionalities, tools, issues, pain points to the Linux Product Development team
  
  
  

Essential Knowledge, Skills, Abilities, And Background

• Sales experience of a software product, subscription, support renewals or SaaS
• Track record of high performance in a quota-carrying role
• Ability to excel in a high-energy, quarterly-results driven sales culture
• 7+ Years sales experience or account management for large enterprise clients or public sector
• Proven expertise working with the executive level in client environments, as well as with procurement, business owners, legal and other client stakeholders
• Ability to effectively negotiate in both challenging and collaborative sales engagements
• Experience developing and delivering compelling presentations and/or sales approaches for both end customers as well as internal stake holders.
• Bachelor’s degree in Business or technology related discipline
• Some travel (25%+) may be required
  
  
  

Career Level would be IC4 or IC5 depending on experience

Career Level - IC5

Responsibilities

Develop long term partnership with our largest and most complex clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Interface at highest levels both internally and within clients. Assigned side projects designed to move the client success organization forward. Required to act as mentor to new CSMs

About Us

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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